Carlos Daniel Hernandez Rayo IT Support Technical

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IT Support Engineer

Fitech LLC

Aug 2023 - Current (2 years 11 months)

• Installed, configured, tested, and maintained operating systems, application software, and system management tools. • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues. • Increased user satisfaction through effective communication and timely resolution of support tickets. • Managed Microsoft 365 and Windows Server environments, enhancing system stability and security. • Proficient in password and MFA resets, optimizing onboarding/offboarding workflows, and troubleshooting PC/Mac issues. • Delivered expert primary support for critical software, focusing on productivity through Google Workspace and Microsoft 365. • As the team manager, I oversaw the IT Support team, ensuring efficient workflow, adhe

Monitoring and Network Support Coordinator

Interedes SAS

May 2023 - Jul 2023 (3 months)

• Monitored critical project security systems, including CCTV and access controls. • Delivered advanced network support, resolving connectivity issues with routers and switches.

IT Agent

Teleperformance Spain

Sep 2022 - Current (3 years 10 months)

IT Technical Support Representative

Teleperformance

Sep 2022 - Apr 2023 (8 months)

• Delivered effective technical solutions through customer support calls, documenting and managing IT incidents to enhance the user experience. • Implemented first-level support solutions, providing quick and efficient assistance to clients in the use of technology devices, boosting customer satisfaction ratings.

Information Technology Consultant

Independiente

Jul 2022 - Current (4 years)

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IT Support Techinician

IngelecGroup S.A.S.

Mar 2022 - Jun 2022 (4 months)

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Network Support Engineer

Ingelec Group Technologies

Mar 2022 - Jun 2022 (4 months)

• Diagnosed network problems involving combination of hardware, software, power and communications issues. • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues. • Supported users in seting up and configuring wireless bridge networks. • Reduced downtime for clients by providing efficient technical support and timely issue resolution.

IT Systems Administrator

Interedes SAS

Oct 2017 - Feb 2022 (4 years 5 months)

• Administered Microsoft 365 applications and Windows Server infrastructure, ensuring seamless IT operations. • Proficient in password and MFA resets, optimizing onboarding/offboarding workflows, and troubleshooting PC/Mac issues. • Delivered expert primary support for critical software, focusing on productivity through Google Workspace and Microsoft 365. • Administered Windows Server domain controllers to maintain a resilient, high-performance network infrastructure. • Ensured continuous network connectivity, facilitating uninterrupted enterprise operations. • Enhanced IT asset management with the strategic implementation of a Configuration Management Database (CMDB). • Provided prompt, efficient technical support, rapidly resolving

Technical Support Engineer

Mecánicos Asociados SAS

Oct 2017 - Sep 2020 (3 years)

Carlos Daniel Hernandez Rayo

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Carlos Daniel Hernandez Rayo