Byron Osejo CSR, Fraud and Compliance, Scheduler, Repair Coordinator, Intake

I

Appointmenr setter

Ibero staffing

Oct 2024 - Jul 2026 (1 year 10 months)

Calling prospects to offer alcohol testers for drivers

Sales closer and intake specialist

Alonso & Alonso Attorneys at Law

Apr 2023 - Sep 2024 (1 year 6 months)

I was in charge of screening around 60 people daily and sell the consultations with the strategy specialist, I was top 3 in sales and number 1 in Qa.

R

Repair Coordinator at CANES CONSTRUCTION

Sep 2022 - Aug 2023 (1 year)

• Scheduler and Data Entry Specialist at CANES CONSTRUCTION, September 2022 - August 2023. • Managed scheduling and ensured efficient data entry to support daily operations. • Provided administrative and virtual assistance to optimize workflow and productivity. • Leveraged strong organizational skills to maintain an orderly and accessible record-keeping system. • Utilized customer service skills extensively to interact with clients daily, effectively communicating the value and benefits of our services and addressing their needs.

Onboarding Specialist

Sitel

May 2022 - Sep 2022 (5 months)

jobber as the digital platform (Covering Alabama, Florida and Georgia). • Scheduling all the jobs based on technicians expertise and coverage area. • Analyze and assign chargebacks based on Home Depot platform (All the expenses made by technicians and not supported by Canes. • Coordination with Upper Management workload assignation and delegations. • Trained about invoicing (Ongoing). • Currently I am a CONTRACTOR and have 2 hrs weekly workload (Payroll only). • Onboarding Specialist for RingCentral (Sitel, August 2021-September 2022).

Manager (Fraud and Compliance)

Remitly

Aug 2020 - Jul 2021 (1 year)

Application of compliance rules to fulfill the company's objectives (Remittances). • Auditing the process to guarantee the quality and adjustment to global standard operations at the same time I was leading the process standardization in global rules inside the company and created SOPs.

Fraud Investigator

Remitly

Aug 2018 - Aug 2020 (2 years 1 month)

-Guarantee the detection and prevention of fraud attacks. -Created rules to catch fraud patterns and supended thounsands of fraudsters based on MOs.

Risk Analyst

Remitly

Oct 2017 - Aug 2018 (11 months)

• Perform holistic review of money transfer to accept or decline them and avoid risk in the company due to special customer behaviour.

Specialist and Customer Service Representative

Sitel

Oct 2013 - Jan 2017 (3 years 4 months)

• My role was to guarantee every complaint over money transfers, reroutes or fraud.

R

Manager

REXCIELO S.A

Feb 2011 - May 2012 (1 year 4 months)

• In charge of Export/Imports (Recycling Materials).

N

Manager

Nicaraocoop.

Jul 2007 - Jan 2010 (2 years 7 months)

• I was in charge of a plastic bags factory. (Imports, marketing and staff).

C

Coordinator

Cooperativa Carolina R.L

Jan 2004 - May 2006 (2 years 5 months)

• Sesame seed production and marketing (Brand creation).

Byron Osejo

About

Detail

Timeline

Résumé