Buthaina Hana

Buthaina Hana

About

Detail

Customer service agent
San Pedro Sula, Cortés Department, Honduras

Contact Buthaina regarding: 
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Full-time jobs
Starting at USD9/hour
Flexible work
Starting at USD10/hour
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Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Strolid Appointment Setter
    Strolid
    Jan 2023 - Jan 2026 (3 years 1 month)
    • Demonstrated exceptional verbal communication skills in high-volume inbound calling environment. • Utilized active listening to uncover the customer needs. • Adept at empathetic listening, fostering trust and rapport with customers. • Committed to delivering a high level of customer satisfaction throughout the appointment setting process. • Ensured accuracy in all appointment details and customer information minimizing errors. • Maintained a positive energetic demeanor, even during challenging interactions.
  • KM2 Solutions
    Information Analyst I
    KM2 Solutions
    Nov 2022 - Jan 2024 (1 year 3 months)
    • Used database to research, gather, analyze, and present data. • Prepared reports by collecting, analyzing, and summarizing information. • Researched and analyzed information into briefing papers, reports, and project papers. • Resolved retrieval problems by customizing design to meet requirements.
  • K
    Quality Analyst
    Km2
    Apr 2020 - Nov 2022 (2 years 8 months)
    • Developed and maintained quality assurance procedure documentation. • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training. • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • K
    Customer Service Representative
    Km2
    Sep 2017 - Apr 2020 (2 years 8 months)
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Offered advice and assistance to customers, paying attention to special needs or wants. • Provided primary customer support to internal and external customers. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Met customer call guidelines for service levels, handle time and productivity.
  • I
    Intercontinental Hotel and Resort
    Jan 2013 - Jul 2017 (4 years 7 months)
    I helped in reception to make check ins and check outs, book rooms for guests. Managed Opera System to run reports at the end of the day.
  • S
    Teacher
    Saint John The Baptist Trilingual School
    Sep 1998 - Jun 2022 (23 years 10 months)
    • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives. • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies. • Kept students on-task with proactive behavior modification and positive reinforcement strategies. • Incorporated multiple types of teaching strategies into classroom. • Planned and implemented integrated lessons to meet national standards. • Graded and evaluated student assignments, papers, and course work. • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Education verified_user 0% verified
  • I
    Ethical Personnel
    INFOP Management
    Feb 2018 - Mar 2018 (2 months)
  • E
    Intermediate Excel Course
    Edusystems
    Feb 2018 - Mar 2018 (2 months)
  • Infop
    Emotional Intelligence
    Infop
    Feb 2017 - Mar 2017 (2 months)
  • B
    English Language and Literature
    Bethlehem University
    Jun 1987 - Oct 1991 (4 years 5 months)