Luis Vargas Technical support Engineer

Technical Support Specialist

Revolut

May 2025 - Nov 2025 (7 months)

As a TSS I worked with native applications, Confluence and banking processes related to the Bank portfolio.

Service Desk Agent

Fujitsu

May 2023 - May 2025 (2 years 1 month)

As a first-line Technical Support Agent, my mission is to provide exceptional solutions to our clients' technical challenges. I'm dedicated to resolving issues efficiently or escalating them to our 2nd-line support within SLA terms. My goal is to consistently deliver outstanding service, contributing to the company's success.

Logistics Operator

Jerónimo Martins

Jan 2023 - Apr 2023 (4 months)

- Logistics Operator keeping track of merchandise inside the distribution center through a car operated for hand and voice command.

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Technical Support Engineer

SIMETRIK.COM

Feb 2022 - Jan 2023 (1 year)

- Simetrik is a financial control automation platform for enterprises focused on reconciliations. - It allows finance teams to be autonomous from their technology teams to set up automations to control high volumes of transactions in a secure and scalable way. We made a big data BackEnd look like Excel - As TSE, we are the first customer line of contact. My responsibility is to handle all tickets received by Zendeks, resolve them or escalate them within the established SLAs. - In the process of solving tickets, I use tools such as: AWS S3 file hosting AWS Cloudwatch, to analyze and interpret logs. AWS BATCH, which is our job orchestrator. AWS Workspaces. Snowflake, our warehouse to query data in production. - Google Drive suite. Microsoft 3

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Manager assistant and workstation maintenance

Disney Pharmacy

Oct 2020 - Feb 2022 (1 year 5 months)

- Managed the business core improving the medicines inventory. Implemented web services to make known the farmacy brand. www.drogueriadisney.info

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IT Help Desk and Call center Supervisor

SUPRESENCIA.COM

Nov 2010 - Oct 2020 (10 years)

- Technical support level 2 for cuentas.supresencia.com, an information system based on more than 80.000 members. Helping the customers via phone call or remote desktop assistance. - Local web administrator and design builder of annual reports at redcelular.supresencia.com and worked with program managers to ensure proper and adequate staffing - Involved in the development of the call center process documentation, starting with the systematization of manual and paper tasks to Google suite office software and the implementation of KPI - Supervisor of work productivity and training for new call center agents. Responsible for keeping updated the agent’s scripts, monitor the call’s quality, manage the call records to answer PQR’s. And make mont

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IT support technician

CORFINANZAS LTDA.

Jan 2009 - Oct 2010 (1 year 10 months)

- Responsible for software OS and hardware workstations maintenance. Windows Server Active Directory’s manager. IP PBX system administrator. Preventive and corrective computer maintenance.

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Support and customer service

VOXCOM TELECOMUNICACIONES.

Feb 2004 - Apr 2008 (4 years 3 months)

- Structured wired networks installation and VoIP systems solutions implementation and networking devices as routers, switches,Wifi, VPNs and VDSL configuration

Luis Vargas

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