Bryan Scarrah

Bryan Scarrah

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Onboarding Specialist at Lavu Inc.
Nevada, United States

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  • Lavu Inc
    Senior Onboarding Coordinator
    Lavu Inc
    Oct 2021 - Jun 2025 (3 years 9 months)
    Senor Onboarding Coordinator for Lavu PoS and MenuDrive Online Ordering Lavu is one of the Country’s leading PoS systems for restaurants and businesses of all shapes and sizes. From food trucks to steakhouses and major chains/franchises, our system can be configured for any business in need of a PoS system or online ordering. The onboarding team is responsible for fully configuring and setting up a customer with the number of services offered. This will include menu configuration, hardware setup, training, back end configuration and more. As a Senior Onboarding Coordinator, I am responsible for leading a team of skilled individuals and delegating tasks and responsibilities to achieve our goals of onboarding our customers and monthly go live
  • X
    Account Manager
    Xenon VenturesLavu Inc
    Sep 2017 - Oct 2021 (4 years 2 months)
    Sourcery is an invoice management AP solution for restaurants and businesses. With customer success, I would assist our client’s with all matters revolving around their Sourcery account. This could involve locating missing invoices/invoice processing, vendor outreach/setup/updates, technical issues/feature requests and much more. As an account manager for Sourcery, I am directly in charge of our largest clients like Airbnb and Dropbox. I would be responsible for maintaining and communicating with their AP team, maintaining vendor relationships, finances and invoice billing and payments. All matters involving the managed accounts would be directed to me. · Offer support for our entire clientbase · Building relationships with client vendors ·
  • TELUS Digital
    Technical Support Representative
    TELUS Digital
    Jul 2015 - Sep 2017 (2 years 3 months)
    The tier 1 technical support agent will assist customers with any questions or issues with the Project Fi cell phone service. We will troubleshoot issues involving the Nexus 6 phone, activation, number porting and service coverage. we will also assist the customer with billing and order questions including warranty and RMA requests, monthly cell bills, SIM card replacements, and service credits. Is is the job of every Project Fi agent to assist customers in anyway possible and to be very Googley to ensure the customer has an amazing experience when they reach out to support. · Offer tech support for issues with the customer's cell service · Process any warranty, RMA or replacement orders for the customer · Assist with troubleshooting issues
  • Sitel
    Technical Support Technician
    Sitel
    Mar 2015 - Jul 2015 (5 months)
    The Tier 2 Advanced Tech and Voice Support agent offers advanced troubleshooting for the millions of Americans using the Exede or WildBlue high speed satellite internet service. Tier 2 agents will also assist customer with troubleshooting, number porting and provisioning for the Exede Voice satellite phone service. The objective of every ViaSat agent is to provide 1st call resolution for every customer who reaches out to us for assistance. If the Tier 2 agent is unable to assist the customer, they will ensure they are transferred to the right people that can better assist them. · Offer advanced technical support for issues with the customer's internet service · Assist with computer, router and program troubleshooting and setup · Advance tro
  • Sitel
    Technical Support Specialist
    Sitel
    Feb 2014 - Mar 2015 (1 year 2 months)
    The Tier 1 Listener Support agent assists the millions of Beats Music listeners by answering email tickets and taking phone calls. As a Tier 1.5 Technical Support agent, we assist the Tier 1 Listener Support agents with extended troubleshooting steps and escalated tickets that they are unable to solve themselves. We will further assist the listener with any issue or question they may have including extended troubleshooting steps, billing issues, and account management including subscriptions account creations, password changes and cancellations. The goal of every Tier 1.5 agent is to give the best customer service and further troubleshoot more complicated issues so our listeners have the best music experience possible with Beats Music. · Re
  • Lavu Inc
    Onboarding Specialist
    Lavu Inc