Bryan C. Mejía Rodríguez B.A. in Spanish Language & Literature

Customer Support Operator

GoGo Grandparent

Sep 2025 - Dec 2025 (4 months)

Handled complex spoken interactions requiring precise language comprehension. Simplified and clarified information while maintaining accuracy. Assisted in identifying communication challenges and improving service clarity.

Quality Assurance Analyst

GFiber

Jan 2023 - Jun 2025 (2 years 6 months)

As a Quality Assurance Analyst, I evaluated written and spoken customer interactions for language accuracy, clarity, tone, and compliance with communication standards. I analyzed linguistic patterns and recurring issues to identify trends impacting user understanding, providing structured, actionable feedback to enhance communication quality across teams. My participation in calibration sessions ensured consistent linguistic evaluation criteria, while collaboration with cross-functional teams in multilingual contexts fostered a comprehensive approach to quality assurance. Additionally, I leveraged my skills in employee onboarding by welcoming new agents and providing clear, detailed explanations of our processes, recognizing that effective

Customer Support Specialist Tier I & II

PartnerHero

Feb 2021 - Sep 2022 (1 year 8 months)

As a Customer Support Specialist Tier I & II, I managed high volumes of inbound calls and customer tickets, effectively resolving product-related inquiries and complaints. I processed replacement orders and refunds, generated shipping labels and packing slips, and delivered bilingual communication (English–Spanish) to ensure clarity and cultural appropriateness. My role involved interpreting and reformulating customer inquiries to resolve issues accurately and efficiently. Additionally, my experience as a Quality Assurance (QA) professional for nearly three years allowed me to develop strong coaching skills, enabling me to provide constructive feedback to team members while highlighting their strengths. This background enhanced my communica

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Jr. Manager, Web Writing

Iconos Magazine

Dec 2019 - Mar 2020 (4 months)

Wrote, reviewed, and edited digital content ensuring linguistic accuracy, stylistic consistency, and clarity. Applied editorial standards and SEO best practices to enhance readability. Conducted content research and produced culturally relevant written materials.

Bryan C. Mejía Rodríguez

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