Bryan Jarquin Mayorga

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Virtual Assistance (Seasonal)

Jun 2024 - Oct 2024 (5 months)

Proactive, experienced remote administrative support professional who effectively manages complex calendars, email correspondence, and document workflows to promote productivity. Utilize modern tools like Google Workspace, Microsoft Office, Canvas, Adobe, and CRM systems to conduct research, report creation, and smoothing of operations. Provide administrative coordination by maintaining confidentiality and ensuring smooth collaboration in cross-functional teams within fast-paced environments.

Customer Service Specialist

Quarks

Oct 2023 - May 2024 (8 months)

- Delivered exceptional customer support: Resolved user inquiries, diagnosed issues, and recommended effective solutions through various channels (chat, tickets). - Adept at customer interaction: Addressed frequently asked questions and streamlined payment processes for website and mobile users. - Ensured adherence to protocols: Maintained compliance with established communication procedures, guidelines, and policies.

Account Manager & Customer Success Specialist

Torre.ai

Aug 2023 - Sep 2023 (2 months)

- Propose new methods to interact with users using creative process designs. Ensure we're always on point with SLA deadlines, especially in responding to jobseekers, and talent seekers and checking the talent seekers' job posts. We offered top-notch support on CRM systems, getting what our talent seekers need. Quickly tackled user issues, making sure they were sorted or escalated. - Led the charge in strategic planning for KPI success, taking a hands-on approach. Owned and executed plans, ensuring our processes ran like a well-oiled machine.

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Trust & Safety

Ibex

Jul 2022 - Nov 2022 (5 months)

Ensure a secure and trustworthy online environment. Proficient in leveraging advanced technological tools and data analysis to detect and mitigate potential risks and fraudulent activities through different communication channels. Enforcing policies that adhere to industry regulations and guidelines from each state based on the law, while upholding user privacy and confidentiality. Decrease incidents and maintain a safe community. Strong interpersonal and communication skills to collaborate with cross-functional teams and foster a culture of safety and integrity. Manage and organize documentation related to policy enforcement and incident reports to ensure accurate and accessible records for ongoing risk assessment and regulatory complia

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Customer Service Representative

Ibex

Apr 2021 - Jul 2022 (1 year 4 months)

- Adept at handling a diverse range of inquiries and issues while maintaining a high level of professionalism and empathy. - Demonstrated expertise in resolving customer concerns, providing product/service information, and achieving customer satisfaction targets. - Effectively collaborating with cross-functional teams to improve overall customer experience. Excellent communication, problem-solving, and conflict-resolution skills.

Sales Representative

Movistar

Jan 2020 - Dec 2020 (1 year)

- Maintain customer databases and ensure that all information is up-to-date and accurate. - Building and maintaining strong relationships with local businesses and community members. - Ability to adapt quickly to a variety of industries and businesses.

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Virtual Assistant

Jan 2019 - Dec 2019 (1 year)

Proficient in providing remote administrative and operational support, effectively managing schedules, emails, and document organization to ensure efficiency. Skilled in conducting research and preparing reports with precision, exceptional use of tools like Google Workspace and Microsoft Office.

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Technical Team Member

JM Studio

Jan 2017 - Dec 2018 (2 years)

- Desktop operating system support skills. - Workstation peripheral support skills. - Works under limited supervision and normally receives limited instructions on routine work and general instructions given for new assignments. - Safely store data and restore networking through different devices.

Bryan Jarquin Mayorga

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Bryan Jarquin Mayorga