Bruno Giangiulio dos Passos

Bruno Giangiulio dos Passos

About

Detail

Punta del Este, Departamento de Maldonado, Uruguay
Contact Bruno regarding: 
work
Full-time jobs
Starting at USD2.5k/month
Flexible work
Starting at USD15/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 38% verified
  • Solvo Global
    IT Specialist II public Remote experience
    Solvo Global
    Sep 2025 - Current (10 months)
    Serve as the sole in-house IT specialist for Stoked on Printing/Merchloop, a 100+ employee U.S. organization, owning the full technology stack — cloud infrastructure, identity, end-user support, automation, and security — in partnership with an external strategic IT consultant. Administer Azure cloud infrastructure (Virtual Machines, App Services, SQL Databases, Storage, Azure AD); monitor performance metrics and execute cost-optimization initiatives aligned with a 10% annual cloud-spend reduction target. Manage the full Microsoft 365 environment for the entire organization across multiple locations: Exchange Online, SharePoint Online, Teams, OneDrive, and Security & Compliance Center. Maintain Active Directory and Windows Server: user prov
  • M
    Technical Support Specialist\ public Remote experience
    MacroActive
    Aug 2023 - Aug 2025 (2 years 1 month)
    • Delivered Tier 1 and Tier 2 support to clients across fitness and coaching platforms. • Troubleshot user access issues, integrations, payment failures, and workflow errors, including client access issues, DNS records, and domain configurations. • Documented incidents and improved internal knowledge base and SOPs, including the creation and editing of branded visuals and instructional materials using Canva. • Coordinated with dev and success teams to escalate and resolve system bugs, including collaborating on AI-driven fitness technology product development. • Managed and troubleshot CRM systems to ensure accurate client data, smooth integrations, and optimized workflows, providing training and documentation for CRM use to internal teams
  • Tata Consultancy Services (TCS)
    Technical Support Agent\ public Remote experience
    Tata Consultancy Services (TCS)
    Jul 2022 - Aug 2023 (1 year 2 months)
    • Provided remote IT support to global clients in English, Spanish, and Portuguese. • Resolved software, network, and account issues while maintaining SLA targets. • Collaborated with global service desks and escalated complex tickets efficiently. • Utilized CRM (Customer Relationship Management) platforms to log and manage client issues, track resolutions, and maintain detailed customer interaction histories, which ensured accurate case management and faster response times, ultimately improving customer satisfaction. Additionally, collaborated with cross-functional teams using CRM data to identify patterns and recommend process improvements. • Coordinated and scheduled support sessions, follow-up calls, and system maintenance windows with
  • L
    Hotel Assistant Manager\ verified_user Verified experience
    La Tahona
    Jan 2020 - Mar 2022 (2 years 3 months)
    • Managed operations and guest relations for a high-end rural hotel. • Supervised staff and coordinated maintenance, hospitality, and events. • Implemented systems to improve guest experience and operational workflow. • Utilized chat support skills to provide timely guest assistance and resolve service requests through online messaging platforms, ensuring prompt responses to inquiries, effective management of reservations, and resolution of special requests and issues in real time, thereby enhancing overall guest satisfaction. • Additionally, prepared and processed invoices for guests, suppliers, and events, which involved verifying charges, ensuring accuracy, and coordinating with accounting to maintain up-to-date financial records
  • V
    Founder & Operator\ verified_user Verified experience
    Vida Cósmica UY
    Jan 2018 - Feb 2020 (2 years 2 months)
    • Founded and operated a successful wellness and educational retreat, specializing in microbiology workshops, demonstrating entrepreneurial vision and operational expertise. • Managed all facets of business operations, including client onboarding, course facilitation, logistics, and strategic partnerships. • Oversaw comprehensive customer communications, integrating chat support through our website and social media channels to address inquiries, resolve issues, and guide customers through the purchase process, ensuring a smooth and positive experience. • Utilized Microsoft 365 tools to enhance business operations, including managing documents in Word and Excel, creating impactful presentations in PowerPoint, and maintaining professional com
  • F
    Administrative Assistant\
    Fiscal Prosecutor's Office
    Mar 2015 - Mar 2016 (1 year 1 month)
    • Supported public prosecutors with legal documentation, filing systems, and scheduling. Additionally, managed internal accounts related to case files and authorized users, overseeing permissions, credentials, and access to institutional systems. I also tracked and updated account information to ensure its validity and proper functioning, contributing to the overall efficiency of administrative operations. Furthermore, I handled the preparation, processing, and tracking of invoices for office expenses and services, which involved verifying supporting documentation, ensuring compliance with procedures, and coordinating with finance for timely payments.
  • E
    Book Editor\ verified_user Verified experience
    Estúdio Nibelungo
    Jan 2014 - Jul 2017 (3 years 7 months)
    • Edited and formatted manuscripts for independent authors and publishers, ensuring clarity and coherence in the final product. • Managed publication workflows, including proofreading and layout design, to meet deadlines and maintain quality. • Utilized bilingualism to work on projects in both Portuguese and English, which involved translations, adaptations, and proofreading for multilingual publications, ensuring accuracy and cultural appropriateness while upholding high editorial standards. • Demonstrated strong remote work capabilities by collaborating with authors, translators, and design teams across different time zones, utilizing excellent communication and self-management skills. Effectively employed digital collaboration tool
  • P
    Systems Analyst\
    Procfit
    Jan 2013 - Jul 2014 (1 year 7 months)
    • Developed and maintained backend ERP modules for mid and large-sized companies, ensuring robust functionality and performance. • Performed software testing, documentation, and SQL data management to guarantee system integrity and reliability. • Leveraged customer service skills by working directly with clients to understand their needs, clarify requirements, and provide tailored solutions, ensuring high levels of client satisfaction. • Provided chat support by delivering technical assistance and troubleshooting to VIP clients and internal teams, diagnosing issues in real time, and guiding users through effective solutions. • Demonstrated strong task management abilities by overseeing multiple projects and support requests simultan
Education verified_user 0% verified
  • E
    Technician in Computer Programming\
    ETEC ARISTÓTELES FERREIRA
    Jun 2012 - Dec 2013 (1 year 7 months)
  • S
    Computer Maintenance & Local Network Deployment
    SENAC Santos
    Mar 2010 - Jun 2010 (4 months)