B
Bruno Elias Alvarez Castro
About
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Minas Gerais, Brazil
Résumé
Jobs
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Support and Onboarding Technical ConsultantIgniteTechMar 2023 - Nov 2023 (9 months)• Initial setup and configuration for products contracted by customers. • Conducting training sessions to enable the customer teams to effectively use their contracted solutions. • Providing remote technical support to customers. • Application of Generative Artificial Intelligence (GenAI) across all work stages, focusing on process optimization, enhancing customer experience, and developing innovative solutions. • Utilized messaging apps such as Slack, WhatsApp, and Telegram for internal communication with team members, ensuring seamless collaboration and efficient information sharing, even though customer communication primarily occurred through email, chat, and calls.- Support and Onboarding Technical ConsultantAurea SoftwareApr 2021 - Mar 2023 (2 years)• Initial setup and configuration for products contracted by customers. • Conducting training sessions to enable the customer teams to effectively use their contracted solutions. • Providing remote technical support to customers. • Creating workflows to integrate external systems with Aurea's products, aiming to automatically synchronize customer user data. • Utilized messaging apps such as Slack, WhatsApp, and Telegram for internal communication with team members, ensuring seamless collaboration and efficient information sharing, even though customer communication primarily occurred through email, chat, and calls.
- Customer Support AnalystTrilogyMay 2020 - Apr 2021 (1 year)• Providing remote technical support to global clients. • Conducting in-depth investigations to quickly identify and resolve reported problems. • Constant training to master new products, expanding support capabilities. • Collaborating with an international and multicultural team, with a continuous focus on improving the quality of the provided service. • Utilized messaging apps such as Slack, WhatsApp, and Telegram for internal communication with team members, ensuring seamless collaboration and efficient information sharing, even though customer communication primarily occurred through email, chat, and calls.
Education
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- UMBA, Data Science and AnalyticsUniversity of São Paulo EsalqApr 2023 - Jan 2025 (1 year 10 months)
- Specialization Course, Industrial AutomationIMT Nord EuropeSep 2019 - Feb 2020 (6 months)
- Bachelor's Degree, Electrical EngineeringFederal University of GoiásMar 2014 - Aug 2019 (5 years 6 months)