Brittney Whitfield Virtual Assistant Administrative Tasks||Website

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data annotator

Outlier AI | Handshake AI

Aug 2025 - Jan 2026 (6 months)

- Model Evaluation: Critically assessed AI-generated responses for factual accuracy, reasoning depth, and adherence to complex instructions. Prompt Engineering: Developed and refined domain-specific prompts to test model limits and shape how AI tools perform in real-world scenarios. - Annotation & Curation: Meticulously labeled and structured datasets using proprietary platforms to facilitate Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF). - Quality Assurance: Conducted iterative reviews of multimedia content (text, image, audio) and provided detailed feedback to technical teams to reduce model bias and hallucinations. - Specialized Expertise: (If applicable) Leveraged a background in fields like STEM, La

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Facebook Group Moderator

Geechee Rootz

Feb 2024 - Current (2 years 5 months)

Monitored daily activity across group posts, comments, and membership requests to ensure compliance with community rules. Removed inappropriate, offensive, or spam content to maintain safety. Escalated sensitive concerns and coordinated with admins and scanners. Supervised content creators and managed posting schedules to sustain engagement. Led team communication through Telegram, ensuring smooth workflows and accountability.

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Web Content Manager

Embellish T

Jan 2024 - Aug 2024 (8 months)

Managed website updates including blog scheduling, product listings, and service announcements. Designed and launched email campaigns and promotional materials to boost engagement. Maintained brand consistency across web and marketing content.

ADT COLLECTIONS AGENT

ADT

Dec 2023 - Jun 2024 (7 months)

• Managed inbound and system-initiated calls to help customers resolve overdue bills and avoid further collection actions. • Handled 30-50 calls per day, explaining bills, collecting payments, and negotiating payment plans. • Maintained metric scores above 75%, meeting goals for collections performance, call time, and customer satisfaction. • Used multiple systems to track billing and payments, providing clear and concise information to customers. • Assisted clients in resolving past-due accounts and provided guidance on avoiding future collection issues.

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Administrative Support

Virtual Pro Solutions

Sep 2023 - Jan 2024 (5 months)

Supported a mental health practice with client intakes, appointment scheduling, and records management. Managed invoicing, billing, and email correspondence. Improved practitioner-client communication by streamlining intake systems.

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Bookkeeping

Womblove n Care

Apr 2023 - May 2024 (1 year 2 months)

Oversaw accounts payable/receivable, reconciled bank statements, and tracked business expenses. Generated financial reports and supported tax preparation. Ensured compliance and accuracy using QuickBooks.

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ROADSIDE ASSISTANCE

EnterpriseArise

Mar 2023 - Nov 2023 (9 months)

Efficiently dispatched emergency roadside assistance and tow services for clients renting enterprise vehicles that experienced breakdowns or mechanical issues. Ensured clients' safety by responding promptly to service requests and providing detailed updates throughout the process. • Tracked client locations and verified service requests to accurately dispatch appropriate roadside assistance, ensuring timely help for emergencies such as towing, flat tires, or jump-starts. • Maintained effective communication between clients and service providers, ensuring clients were informed about estimated arrival times, service updates, and any additional steps to resolve their vehicle issues.

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Data annotater

Telus Internationals

Feb 2023 - Oct 2024 (1 year 9 months)

Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool.

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Virtual Assistant

Aries Virtual World LLC

Feb 2022 - Oct 2025 (3 years 9 months)

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Virtual Assistant

Feb 2022 - Current (4 years 5 months)

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VIRTUAL ASSISTANT

Aries Virtual World LLC

Feb 2022 - Nov 2023 (1 year 10 months)

As a Virtual Assistant, I provided comprehensive administrative and client support for mental health practitioners, including patient intake setup, appointment scheduling, and account management. I handled billing, invoicing, and email communication, ensuring accurate and timely correspondence. Additionally, I streamlined workflows to improve efficiency in client services. My role also encompassed travel planning, where I offered end-to-end services, including booking and creating personalized itineraries for clients, which enhanced their overall experience and allowed them to focus on their core responsibilities.

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CUSTOMER SERVICE

IntuitOmni Interactions

Jan 2022 - Jan 2023 (1 year 1 month)

• Provided expert assistance to QuickBooks users by guiding them through complex accounting and bookkeeping tasks, including financial reporting, account reconciliation, and managing income and expenses. Helped clients resolve discrepancies and improve their understanding of the software for better financial management. • Delivered comprehensive support across the Credit Karma and TurboTax platforms, assisting clients with navigating the tax filing process, addressing discrepancies in credit reports, and offering tailored solutions to improve their credit health. • Troubleshot and resolved a wide range of technical and operational issues related to client financial platforms, ensuring seamless user experiences. Assisted users with data e

PATIENT TRANSPORTATION SPECIALIST

Modivcare

Jan 2022 - Jan 2023 (1 year 1 month)

• Assisted Medicaid and Medicare clients with setting up transportation for medical appointments and prescription pick-ups. • Coordinated rides, verified addresses, and ensured timely transportation services for clients. • Managed multiple systems to track requests and ensure accurate scheduling and follow-up.

TECHNICAL SUPPORT/MEDIA SERVICE SUPPORT

Concentrix

Aug 2021 - Jan 2022 (6 months)

• Provided comprehensive customer service support for media, app, and device-related inquiries. • Assisted clients with account management, including unlocking IDs, troubleshooting family sharing, iCloud, and subscriptions. • Delivered tier-one technical support for smartphones, troubleshooting software updates, battery issues, and storage. • Guided customers in resolving complex issues related to device syncing, payment changes, and media purchases. • Handled 30-70 calls per day, ensuring high client satisfaction through effective problem-solving and communication.

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TECHNICAL SUPPORT Conduent

Apr 2019 - Mar 2020 (1 year)

• Provided technical support for cable and internet customers, troubleshooting issues with connectivity, device malfunction, and service interruptions. Helped clients with step-by-step guidance for resetting routers, syncing devices, and resolving common technical challenges. • Managed billing inquiries and provided detailed explanations of cable packages, including upgrading services and troubleshooting billing discrepancies. Guided customers through the process of upgrading cable and internet plans to better suit their needs. • Assisted with remote control programming and entertainment system setup, ensuring clients had access to desired channels and features. Resolved customer issues quickly to minimize service disruptions and improve

Brittney Whitfield

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