Brittany Williams Customer Service Representative at Infosys BPM

Jobs 0% verified

Customer Service Representative

Infosys BPM

May 2022 - Current (4 years 3 months)
Customer Service Representative (Remote)

Infosys BPM

May 2022 - Current (4 years 3 months)

Provide comprehensive customer service through inbound and outbound calls, ensuring adherence to client guidelines and resolution of inquiries. Diagnose and resolve service issues by examining complaints, identifying causes, and recommending solutions to assure customer satisfaction. Manage customer account operations, including the initiation of new accounts and updating existing records with precision. Collaborate effectively with team members to meet collective goals, while focusing on quality service and data integrity in all customer interactions.
I

Customer Service Representative (Remote)

InspiriTec

Jan 2021 - Apr 2022 (1 year 4 months)

Addressed and resolved customer inquiries and complaints efficiently, offering viable solutions and alternatives to ensure satisfaction within designated time constraints. Maintained comprehensive records of customer interactions, processed account updates, and managed document filing in compliance with company protocols. Adhered strictly to communication procedures, guidelines, and policies to uphold service quality and integrity. Delivered courteous and professional service in all customer communications, safeguarding both company and client confidentiality.

Education 0% verified

Brittany Williams