Brittany Terrazas

Brittany Terrazas

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California, United States

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work
Job

Résumé

Jobs verified_user 0% verified
  • C1
    MANAGER, MAINTENANCE CONTRACTS
    C1
    Jan 2020 - Current (6 years 8 months)
    Manage global and domestic resources that process contract setup for billing • Review and approve customer contracts for processing • Create process documentation and conduct team member on-boarding and training • Quality control reporting to ensure all SLA’s are met • Billing escalations and data gathering for renewals team
  • C1
    PROJECT COORDINATOR
    C1
    Aug 2018 - Jan 2020 (1 year 6 months)
    Schedule and run meetings with both internal and external project resources to coordinate and complete project related milestones • Presentations and project planning/tracking • Develop process and training manuals for project team • Manage 20+ projects on an on-going basis • Record, transcribe, and distribute meeting minutes • Maintain utmost discretion when dealing with sensitive topics and customer information
  • C
    CLIENT SUCCESS MANAGER
    Mar 2015 - Aug 2018 (3 years 6 months)
    Manage customer relationships and satisfaction for 15+ key accounts • Ticket queue monitoring and customer escalations • Schedule and coordinate customer status calls and presentations • On-site customer meetings and presentations for high revenue accounts • Create and maintain internal templates for Client Success Team