Bright Dompreh Client Relationship &Experience Officer

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Client Relationship & Experience Executive

Etranzact Ghana Limited

Aug 2020 - Mar 2025 (4 years 8 months)

As a Client Relationship & Experience Executive, I built strong relationships with key employees among customers, ensuring a deep understanding of their business needs. I created tailored plans to address these needs and advised clients on developing profitable processes. Regular meetings were scheduled with customers to ensure their satisfaction, while I acted as the primary point of contact for complaints, escalating issues as necessary. I supported the sales team in up-selling and cross-selling services and products, ensuring that both the company and clients adhered to contract terms. Additionally, I studied the competition to identify new strategies for customer retention and set sales and revenue targets, working diligently to meet th

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Ambassador

Earn On Social

Jul 2020 - Nov 2020 (5 months)

As an Ambassador (Contract), I was responsible for all marketing strategies and activities within the company, making key decisions on product planning, budgeting, and activation. I negotiated contracts and ensured strong working relationships with partners. My role involved utilizing administrative assistance skills to streamline marketing processes and enhance operational efficiency. I employed virtual assistance techniques to engage with users, promote products online, and create content relevant to remote and digital work. Demonstrating strong time management and independence, I autonomously managed my schedule to meet engagement and promotion targets. I showcased tech savviness by navigating social media platforms and utilizing tools l

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Business Development Officer

Etranzact Ghana Limited

Sep 2018 - Current (7 years 9 months)

As a Business Development Officer, I formulated, directed, and coordinated marketing activities and policies to effectively promote our products and services, collaborating closely with advertisers and promotion managers. I evaluated the financial aspects of product development, including budgets, expenditures, and research development appropriations, ensuring that our initiatives were both cost-effective and impactful. My role involved compiling detailed lists that described our product and service offerings, negotiating contracts with vendors and distributors to manage product distribution, and establishing robust distribution networks. I initiated market research studies and analyzed their findings to inform our strategies, while also co

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Deputy Director

Office of Student Volunteerism

Oct 2017 - Sep 2018 (1 year)

As Deputy Director, I was responsible for disseminating research results through academic publications, written reports, and public presentations. I identified key issues for research and analysis, and wrote drafts of legislative proposals while preparing speeches, correspondence, and policy papers for governmental use. My role involved engaging in team and project coordination, managing events and initiatives that required skills akin to virtual assistance, such as calendar management and coordination. I handled email communication and documentation, including outreach and internal memos, which mirrored administrative duties. Utilizing tools like Google Workspace, Excel, and Trello, I demonstrated readiness for virtual assistance tools. I

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Sales Officer

Etranzact Ghana

Sep 2017 - Sep 2018 (1 year 1 month)

As a Sales Officer, I compiled comprehensive lists detailing product and service offerings to enhance customer understanding and engagement. • Developed pricing strategies that balanced firm objectives with customer satisfaction, ensuring competitive positioning in the market. • Selected products and accessories to be displayed at trade or special production shows, maximizing visibility and appeal to potential clients. • Leveraged virtual assistance skills by utilizing CRM tools for data entry and client record updates, which are essential in maintaining accurate sales information. • Coordinated meetings and follow-ups with leads, demonstrating strong email and calendar management capabilities that support effective sales processes.

Bright Dompreh

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Bright Dompreh