Experienced IT professional with a strong background in network troubleshooting, software reimaging, and technical support for both Android and iOS devices. Recently completed the AWS re/Start program and passed the AWS Cloud Practitioner certification. Over 5 years of experience in IT, including a recent contract with Allied Worldwide, where I handled tasks such as performing thorough wipe loads, installing Windows 11, and troubleshooting technical issues. Proficient in VMware, Excel, and team collaboration tools, with a solid foundation in IT infrastructure management and technical support.