Bridjet Bright Fokou French customer service at ABC Consultants

French customer service

ABC Consultants

Apr 2024 - Jun 2025 (1 year 3 months)

As a French customer service representative, I was responsible for placing outbound and inbound calls, following up with clients, and generating leads. I provided chat and email support, ensuring that client issues were escalated appropriately. My experience also included handling a financial trading investment account, where I engaged customers by informing them about various products and services we offered, tailored to meet their needs and wants. Additionally, I utilized my understanding of SaaS (Software as a Service) to enhance customer interactions and streamline support processes. My role required effective communication skills to assist clients in navigating their concerns, ensuring a high level of service and satisfaction throughou

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Customer Service Sales Representative

ABC outsourcing BPO company Makati Ave Philippines

Sep 2022 - Oct 2023 (1 year 2 months)

Outbound calls ,act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. manages customer concerns with the objective of maintaining positive customer relationships with an organization managing outbound and inbound calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction

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Operations Associate

Anastasia Real estate

Feb 2020 - Aug 2022 (2 years 7 months)

I assist tenants, property managers, and service providers in setting up an appointment for any property damage. I also closed out and created tasks for Property managers for urgent matters they must attend to. Process payment to the service provider and book another maintenance request.

Customer Service Representative

ORANGE CAMEROUN

Aug 2018 - Jan 2020 (1 year 6 months)

As a Customer Service Representative, I managed various communication channels including email, chat, and both inbound and outbound calls. My responsibilities included escalating tasks to assist customers with lost claims, monitoring package statuses from the warehouse to FedEx or UPS, and proactively reaching out to FedEx for packages that showed no movement for days. I also handled out-of-stock items and processed refunds, ensuring customer satisfaction by contacting them through phone or email to provide equipment recommendations when their chosen items were unavailable. Additionally, I leveraged my experience in SaaS (Software as a Service) while working as a customer sales support representative in a call center, where I was tasked wit

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Customer Service Representative

MTN Cameroon

Jul 2018 - Jul 2020 (2 years 1 month)

Tasks: Promote the news services through the calls such as *News Phones and Headphones *News Loads Promotions IT Tasks: *Update the customer’s Phones * Reset the customer’s computer *Managing the customer’s Wi-Fi *Assist the customer to connect their computer to the Wi-Fi and printer *Handled all incoming calls

Bridjet Bright Fokou

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