Managing Training Consultant
TekPartners - Southern Wine and Spirits of America, Inc.
Apr 2015 - Aug 2016 (1 year 5 months)
• Instituted training processes, KPIs, and standards across organization
took the burden off SMEs and set up comprehensive training team standards including peer reviews, templates, style guides as well as KPIs (i.e., average assessment, satisfaction scores)
• Leveraged technology to improve efficiency and end results:
implemented leveraging ticket monitoring system to find trends and training gaps.
• Developed SharePoint learning portal:
to launch recent technologies and business processes, while creating an environment that promoted collaboration supplying useful way to sharing documentation.
• Found and used
various cost saving software and tools to enable training (i.e., Google Forms, Piktochart, PowToon's)
• Hired and mentored