BRIAN OBITA

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Service Delivery Officer

Sidian Bank

Mar 2023 - Current (2 years 4 months)

• Ensured transaction processing standards are met • Ensured good cash management • Reviewed branch sundry and suspense accounts • Advised treasury on branch funding and borrowing position • Conducted maker-checker on all back-office transactions • Skillfully reconciled bank transactions at the end of the day for accurate daily reporting to the CBK. • Ensured customer inquiries and complaints are handled promptly

S

Acting Operation Manager

Sidian Bank

Oct 2022 - Feb 2023 (5 months)

• Collaborated with the branch management to ensure the branch attains a good audit rating • Skillfully managed administrative responsibilities for the welfare of 7 staff including maintenance issues, incident reports, handling of confidential information, and conflict resolution. Received outstanding feedback ratings. • Developed and maintained relationships with clients to ensure long-term business relations • Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

S

Service Delivery Officer

Sidian Bank

Feb 2021 - Sep 2022 (1 year 8 months)

• Ensured transaction processing standards are met • Ensured good cash management • Reviewed branch sundry and suspense accounts • Advised treasury on branch funding and borrowing position • Conducted maker-checker on all back-office transactions • Skillfully reconciled bank transactions at the end of the day for accurate daily reporting to the CBK. • Ensured customer inquiries and complaints are handled promptly

S

Intern, Central Operations

Sidian Bank

Oct 2020 - Feb 2021 (5 months)

• Created catalogs to ensure easy storage and retrieval of documents • Reported to management on better ways of handling bank documents and other bank assets

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Direct Sales Representative

Sidian Bank

Dec 2019 - Jul 2020 (8 months)

• Canvassed my assigned territory to present company products to potential customers • Demonstrated product features to customers • Loan appraisal for existing and new clients

H

Intern, Lending Department

Higher Education Loans Board

Jan 2019 - Jul 2019 (7 months)

• Prospected education loan sales to salaried students • Prospected utilization of allocated funds every month

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BRIAN's behavioral traits
BRIAN's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.