Brian Martinez

Brian Martinez

About

Detail

Customer service specialist | Tech Support | Emails, Chats & Tickets.
Bogotá, Bogota, Colombia
Contact Brian regarding: 
work
Full-time jobs
Starting at USD1.5K/month
Flexible work
Starting at USD9.5/hour
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Internships
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Finding mentors
Finding co-founders

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Transcom
    Vinted
    Customer service specialist
    Transcom, Vinted
    Oct 2024 - Feb 2026 (1 year 5 months)
    management systems, ensuring SLA compliance and strong customer satisfaction. Key Responsibilities:  Manage 110+ daily support tickets via CRM systems (email & chat).  Resolve logistics and shipment issues (lost, delayed, damaged orders) through structured escalation processes.  Review and adjudicate SNAD claims in accordance with platform policies.  Maintain accurate case documentation while meeting KPIs for response time, resolution rate, and QA.
  • Best Buy
    247.ai
    Tech Support Customer Service Representative
    Best Buy, 247.ai
    Jan 2023 - Aug 2024 (1 year 8 months)
    Delivered Tier 1 remote technical support for computers, mobile devices, and tablets in a high-volume call center environment. Key Responsibilities:  Diagnosed and resolved hardware and software issues through remote troubleshooting sessions.  Managed Geek Squad memberships (cancellations, renewals, status updates) and activated antivirus software.  Generated repair quotes for physical damage cases and guided customers on service options. Scheduled in-store and in-home service appointments using internal systems. Maintained accurate CRM documentation while meeting KPIs for resolution rate, call handling time, and customer satisfaction.
Education verified_user 0% verified
  • Servicio Nacional del Aprendizaje-SENA
    Highschool's degree, Contabilidad y finanzas
    Servicio Nacional del Aprendizaje-SENA
    Jan 2018 - Dec 2020 (3 years)
  • S
    Highschool Degree
    Sacred Heart of Jesus Bethlemitas