Brayan Felipe Jimenez Dorado

Advance Technical Support and Sales Representative

Teleperfomance

Aug 2022 - Jun 2023 (11 months)

Achieved and exceeded sales goals by identifying customer needs and offering tailored solutions. Promoted technological products and services using effective sales strategies, in both English and Spanish. Managed commercial interactions, focusing on maximizing revenue and fostering customer loyalty through professional engagement. Collaborated with the team to identify new market opportunities and enhance product offerings.

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Utilities Customer Service Representative

Majorel

Feb 2022 - Jun 2022 (5 months)

Conducted detailed account and document analysis, identifying opportunities to improve customer experience and optimize commercial processes assertiveness. Focused on data verification and recommendations, contributing to retention and customer trust. Facilitated the expansion of company services and products by building strong customer relationships.

Customer Care Representative

Webhelp OneLink

Dec 2020 - Dec 2021 (1 year 1 month)

Designed strategies to identify unmet customer needs, effectively promoting additional products. Implemented consultative sales tactics to enhance customer engagement with offered services. Achieved measurable results in customer retention and expansion through a proactive interaction approach.

Bilingual Customer Service Representative

Teleperformance Spain

Sep 2020 - Nov 2020 (3 months)

Respond to customer inquiries via phone, email, and chat. Assist with order issues, such as cancellations, missing items, or late deliveries. Troubleshoot app and account problems. Process refunds and issue credits. Provide information about restaurants, menus, and promotions. Escalate complex issues to supervisors. Address billing inquiries and disputes. Maintain knowledge of Uber Eats policies and procedures. Comply with data privacy regulations. Promote a positive and helpful attitude towards customers. Work effectively in a fast-paced environment. Continuously learn and adapt to new technologies and processes.

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TELEPERFORMANCE Bilingual agent

Aug 2020 - Nov 2020 (4 months)

• Provided support to the PQRs of customers, restaurants and delivery people. • Provided support to technical problems for customers, delivery people or restaurants. • I provided guidance and insight into the company and its products to delivery drivers and restaurants.

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Call center agent

Atento

May 2020 - Sep 2020 (5 months)

• Provided customers with their mobile phone service • Performed profiling and selection of products for clients • I approached clients warm, referred and cold, offering mobile products and closing the sale.

Agente call

ATENTO S.A.

May 2020 - Sep 2020 (5 months)

- Brindé soporte y asesoría a las PQRs de los clientes. Realicé perfilamiento, ofrecimiento, cierre y venta de productos y servicios móviles. Realicé seguimiento de clientes en tibio y referidos para realizar ofrecimiento y venta de productos móviles.

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Waiter

PRAGUE CAFE BAR

Jan 2019 - Nov 2019 (11 months)

• Developed reception, assignment and accompaniment of client to the mesa. • I followed the rules of etiquette. • Made recommendations for dishes, wines and accompaniments. • I served as a link between the kitchen and the dining room, to guarantee correct service to customers.

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TELEPERFORMANCE CALL CENTER AGENT

Oct 2018 - Jan 2019 (4 months)

• Provided advice on the client's telephone products and services. • Performed up grade cross-selling. • Provided primary network and service support, offered solutions to customer concerns and requests. • Developed compliance with goals and metrics.

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COMMERCIAL EXECUTIVE

Revisaviae Ltda

Feb 2018 - Aug 2018 (7 months)

• Developed approach, scheduling and telephone offering of the IPS portfolio to old, warm and referral clients. • Developed loyalty from former clients. • Developed strategies and projects to find potential clients and achieve weekly and monthly goals. • Made and presented weekly report of goals and failures achieved.

Commercial coordinator

Michigan Master

Sep 2017 - Jan 2018 (5 months)

• Developed approach, scheduling and telephone offering of the institute's portfolio to old, warm and referral clients. • I profiled, closed and sold study programs. • Developed strategies and projects to find potential clients and achieve weekly and monthly goals. • Made and presented weekly report of goals and failures achieved.

Coordinador comercial

Michigan Master

Mar 2017 - Jan 2018 (11 months)

- Realicé captación de clientes en frío y referidos, perfilamiento, ofrecimiento, cierre y venta de los productos del instituto educativo. - Brindé seguimiento de la calidad de los servicios y productos educativos vendidos a los clientes.

Brayan Felipe Jimenez Dorado

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