Brenda Sanchez Palacios

Brenda Sanchez Palacios

About

Detail

Querétaro, Mexico
Contact Brenda regarding: 
Flexible work
Starting at MXN150/hour ~USD8.63/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • NTT DATA
    IT Support Coordinator
    NTT DATA
    Dec 2021 - Oct 2025 (3 years 11 months)
    Lead the LATAM support analyst team and oversee daily activities. Follow up with the team and prepare the respective training sessions. Analyze data with Power BI and ServiceNow. Monitor and meet KPIs. In six months, I achieved target KPIs based on the creation of a ServiceNow dashboard .
  • NTT DATA
    March / Support Analyst
    NTT DATA
    Jun 2017 - Dec 2021 (4 years 7 months)
    Second-level support: hardware and software, MS Office 365, Windows, high-priority incidents. Ticket tracking in Service Now. Due to my excellent performance and innovation, I was promoted to IT Support Coordinator.
  • I
    Database Administrator
    ICA FLÚOR
    Dec 2010 - Dec 2016 (6 years 1 month)
    Creation, maintenance, monitoring, backup, and recovery of Oracle and MSSQL databases. Server monitoring. Installed the MSSQL database engine for the SmartPlant 3Dapplication.
  • S
    Technical support
    Santander Group - Geoban, Corporative.
    Apr 2009 - Dec 2010 (1 year 9 months)
Education verified_user 0% verified
  • A
    ITIL 4 Foundation NTTD Internal Certificate
    AUTONOMOUS UNIVERSITY OF QUERETARO
  • A
    Agile and Scrum NTTD Internal Certificate
Projects (professional or personal) verified_user 0% verified
  • P
    Personal projects
    Mar 2013 - Current (13 years 2 months)
    I had to plann all my hallydays by myselve. Booking hotels, flights, transportation and manage budget. Some examples: Puerto Vallarta (2013), Canada - Alberta/Yukon (2014), Cancún (2015), Puerto Escondido (2016), Mazatlán (2023).