Brenda Russell

Guest Support Specialist

WestJet

Aug 2022 - Current (3 years 10 months)

• Create new reservations for customers in Sabre • Make changes to existing reservations • Assist guests with Westjet rewards balances, transfers etc • Assist guests with changes, re-accommodating fights due to cancellations or delays, • Adding pets, seats, baggage and special requests to reservation • Work with GSUP department on special projects • Support other agents with bookings and help new agents navigate through our systems • Assist agents with scheduling trades to help with work like balance • Excellent customer service skills resulting in many positive kudos • Continuous learning to new programs, departments to further develop my skill set

Service Coordinator/Resource Coordinator

Trane Technologies

Aug 2021 - Aug 2022 (1 year 1 month)

• Schedule technicians via Click and Wen Soft, updates and confirm with customers of dates and times for jobs • Dispatch service calls in a timely manner • Schedule regular monthly maintenance jobs • Maintain WIP and participate in weekly meetings including but not limited to forecasting, WIP, service department meetings etc • Timesheet entry for payroll in Kronos • Open and close jobs, • Obtain Pos when necessary • Customer service via email and phone calls • Work with Account Managers and schedule techs as needed • Complete assigned tasks in a timely manner • Help other departments as required • Team member for social committee

D

Senior Administrator and Receptionist

Diversified Management Southern,

Jan 2020 - Aug 2021 (1 year 8 months)

• Greet clients and owners and answer phones • Create arrears letters, condo notices, by-law infraction letters • Issue receipts for payments, prepare cheque registers for community managers, • Condo docs, estoppel certificates, proposal letters, memos, management agreements and lease renewals, AGM minutes and binder updates, Condo budgets, minute taker for AGMs • Managed and listed new single units, credit checks, new file openings for condo properties • Responsible for the data entry for new condos and owners including setting up of the administration files • Photo copying/scanning and processing mail outs for managers • RTDS filings, Commissioner and document preparation and document control

T

Front End Supervisor and Cashier

Tarrik's No Frills,

Nov 2018 - Aug 2019 (10 months)

• Responsible for opening store procedures • Actively manage work flow on the front end and manage customer flow • Trained new team members to be a part of the team • Processed all sales transactions ensuring my cash at the end of day was balanced

S

Service Co-Ordinator

Schneider's Electric,

Jan 2015 - Sep 2018 (3 years 9 months)

• Office Manager, new hire set up, building maintenance • Provide admin support to full team of 13 • Administrative backup for all 6 Western Centers • Ordering parts, opening, closing jobs • Responding to customer requests, orders • Managing technician jobs, scheduling and time entry. • Answering phones inquiries and forwarding as required. • Creating Pos, invoicing. and receiving POs • Shipping/receiving of parts for jobs • ISO champion for all calibration, inventory management • Training new staff, board room set up and catering

H

Cashier

Home Depot,

May 2014 - May 2015 (1 year 1 month)

• Cashier • Greet customers and process theirtransactions • Assist customers with item location and pricing • Returns desk and all front- end duties as required

U

Senior Administrative Assistant

URS Flint,

Mar 2012 - May 2013 (1 year 3 months)

• Support VP of Project Services • Support Project Services Team which includes, Project Management, Work Face Planning, Estimating, CIS, Project Controls, and our Houston team • Performing Commissioner duties • Managing multiple calendars and expenses for 10 colleagues, reception relief and organizing award program • Corresponding with other departments and staff and training new employees • Setting up and running video conferences and Webex meetings • Drafting and revising meeting minutes and action lists for the team • Organizing meetings, lunches, events off site, team building events

M

Mccarthy Tetrault LLP

May 2006 - Aug 2009 (3 years 4 months)

Document control and mail room along with legal admin roles most in depth position

M

Many jobs since high school

Jun 1989 - Current (37 years)

Customer service office Jobs etc

About

Detail

Timeline

Résumé