Brendan McHugh Business Development Lead, Data Entry, Typist, Systems

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Business Development Lead

GPL Technologies,

Nov 2024 - Current (1 year 10 months)

• Built and maintained strong relationships with clients, ensuring a personalized approach to debt solutions. • Conducted in-depth consultations to understand financial challenges, identifying and offering tailored solutions. • Utilized CRM systems to track and analyze client data, increasing client satisfaction and retention. • Processed payments, troubleshooted client issues, and provided consistent client support, demonstrating strong problem-solving skills.Identified and pursued new business opportunities through cold outreach and B2B sales, aligning with GPL Technologies' focus on innovative media workflows and driving new business opportunities for managed IT services within the Media & Entertainment landscape, specifically SFX st

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Debt Account Analyst

United Assist Group,

Mar 2021 - Oct 2024 (3 years 8 months)

• Built and maintained strong relationships with clients, ensuring a personalized approach to debt solutions. • Conducted in-depth consultations to understand financial challenges, identifying and offering tailored solutions. • Utilized CRM systems to track and analyze client data, increasing client satisfaction and retention. • Processed payments, troubleshooted client issues, and provided consistent client support, demonstrating strong problem-solving skills.

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Debt Account Manager

J.R. Consultants,

Sep 2018 - Mar 2021 (2 years 7 months)

• Developed and implemented customized financial strategies for clients, helping them reduce debt. • Led a small team of debt collectors, mentoring and driving performance to exceed company targets. • Worked closely with attorneys and other stakeholders to provide comprehensive solutions, fostering trust and long-term client relationships. • Managed office operations and client outreach, ensuring smooth workflow and client satisfaction.

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Sales Manager

Sunset Floors,

Mar 2015 - Jul 2018 (3 years 5 months)

• Managed contracts and client accounts, developing a strong understanding of customer needs and vendor relations. • Led client communications, scheduled appointments, and provided high-quality customer support, improving client retention and sales growth. • Coordinated installation teams and managed customer feedback to deliver projects that met or exceeded expectations.

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Network Technician

Emerald Electric,

Jul 2013 - Feb 2015 (1 year 8 months)

• Installed and configured technical solutions for clients, including network connections, firewalls, and cloud-based security systems. • Provided hands-on technical support, working with creative industries to deliver efficient IT infrastructure solutions. • Applied foundational knowledge of vulnerability management and application security principles, including reverse engineering and code obfuscation, to enhance system security.

Brendan McHugh

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