Customer Support Team Lead and Sales Agent
National Pen
Apr 2023 - Oct 2023 (7 months)
• Assisted customers via incoming calls, fax, email, or mail, addressing customer orders, inquiries regarding orders, account balances, and product information through Symbee
• Reviewed call quality and key metrics to drive growth and improvement in the call center
• Maintained customer databases by entering and updating relevant information
• Communicated with third-party suppliers about products and orders, managed open concerns, and proactively created solutions
• Upsold new products to customers, enhancing overall customer satisfaction