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Breanna Shornia McLeary

About

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Montego Bay, St. James Parish, Jamaica

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Octotasker
    Appointment Setter
    Octotasker
    Oct 2024 - Dec 2024 (3 months)
    • 400-500 outbound calls daily Active listening • Schedule at least 2 appointments per day • Following up and updating appointments scheduled in hubspot.
  • Simera
    Remote Lead Generation Specialist
    Simera
    Apr 2024 - Oct 2024 (7 months)
    • Identified potential patients for medical services and enrolled them in monthly checkups • Assisted patients with insurance queries and handled incoming calls, ensuring timely appointment scheduling • Prequalified patients' insurance and hosted meetings to improve enrollment processes, demonstrating strong problem-solving skills
  • National Pen
    Customer Support Team Lead and Sales Agent
    National Pen
    Apr 2023 - Oct 2023 (7 months)
    • Assisted customers via incoming calls, fax, email, or mail, addressing customer orders, inquiries regarding orders, account balances, and product information through Symbee • Reviewed call quality and key metrics to drive growth and improvement in the call center • Maintained customer databases by entering and updating relevant information • Communicated with third-party suppliers about products and orders, managed open concerns, and proactively created solutions • Upsold new products to customers, enhancing overall customer satisfaction
  • Conduent
    Remote Customer Service Associate and Team Lead
    Conduent
    Apr 2021 - Jan 2023 (1 year 10 months)
    • Trained customer service team members on product knowledge and best practices, facilitating team meetings to ensure customer service initiatives were met • Handled over 60 escalations daily through email and phone calls, providing empathetic and knowledgeable support • Resolved claims effectively, increasing customer retention and satisfaction • Persuaded account owners to upgrade to a better shipping plan.
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    Sales Representative
    Odell Construction Company
    Jul 2019 - Mar 2020 (9 months)
    • Made 200-250 calls per day to realtors or developers to upsell machinery and materials. • Sent quotes via email and followed up with prospects daily. • Entered orders and assessed how many of each machine a developer or realtor would need for their project.
Education verified_user 0% verified
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    High School and Sixth Form
    Mount Alvernia High School
    Sep 2015 - Jun 2021 (5 years 10 months)