Brayan Eulises Zurita Romero
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Departamento de Cochabamba, Bolivia
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Jobs
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- PSales AnalystPetruz Fruity,Jan 2024 - Dec 2024 (1 year)Coordinated the flow of customer orders through SAP, ensuring efficient response times and high levels ofsatisfaction. Received feature requests and worked on improving processes to optimize the customer experience. I led and coordinated the registration of new clients in the SAP system, ensuring proper data integration in a timely manner. I organized and managed virtual and in-person meeting rooms with potential clients, strengthening the business relationship and supporting the sales team in identifying opportunities. I actively contributed to the improvement of client onboarding processes, increasing administrative efficiency by 25%. I provided technical support to over 200 clients, resolving issues related to products and software appli
- PCustomer Support & Logistics CoordinationPetruz Fruity,Jan 2023 - Dec 2023 (1 year)Responded to customer inquiries efficiently via phone, email, and chat. I worked collaboratively with other teams to resolve requests and manage complaints. Collected and shared customer feedback with the product and sales teams. I used CRM and SAP tools to maintain an organized and efficient workflow. Control inventories and entries/exits of materials or products. Maintain open communication with customers to inform them of delivery dates, delays, or unforeseen issues. Ensure that the shipments are made according to the schedule, optimizing delivery times. Prepare reports on on-time deliveries (OTD), transit times, picking errors, etc. Inform commercial or customer service areas about the status of their orders. Delivered insightful report
- DAgent of Call CenterDatación S.R.L.Feb 2022 - Dec 2022 (11 months)• Provided support to clients in managing inquiries and resolving issues through calls and other means. • Managed queries related to products and services, ensuring customer satisfaction. • Trained new agents, improving the team's efficiency in customer service. • Certified as a Call Center Agent by the company Datacom S.R.L. in 2023. • Diagnose and guide the client in resolving basic software, systems, or equipment failures (if applicable). • Provide first-level support or escalate more complex issues to the corresponding area (IT, logistics, development). • Identify recurring problems and propose improvements to the technical or customer service area. • Participate in feedback meetings with supervisors or operations managers. • D
- JInternshipJoca - Molinari "Quality Assurance"Nov 2021 - Jan 2022 (3 months)• Implemented quality control practices in the supply chain, improving cycle times by 10% and optimizing the logistics chain through the use of performance matrices and the implementation of ISO 9001:2015 • Verificar que los procesos de producción o servicio se ejecuten según procedimientos establecidos (POE o SOP). • Auditar pasos críticos para asegurar el cumplimiento de especificaciones. • Perform quality checks on raw materials, products in process, or finished products. • Record and classify non-conformities. • Complete and file quality control forms. • Keep inspection records and certificates updated. • Participate in root cause analysis (for example, using tools such as Ishikawa Diagram or the 5 Whys). • Support the implemen
- AInternshipARCHBOL - Association of Bolivian Cattle BreedersMay 2021 - Jul 2021 (3 months)"Production" • I carried out continuous improvement studies in logistics processes, reducing cycle times by 10% and improving resource efficiency with tools such as Gantt and PERT. • Monitor the compliance with daily or weekly production plans. • Ensure that the processes are executed according to defined technical parameters. • Analyze data on productivity, efficiency, scrap (waste), downtime, OEE, etc. • Report deviations and incidents to management. • Work together with quality, maintenance, logistics, and planning to ensure operational flow. • Communicate equipment needs or failures to preventive or corrective maintenance. • Review production orders and availability of raw materials. • Ensure compliance with established product
- SVirtual Assistant, Executive Outreach and Social Media AdministratorState Company.Jan 2020 - Dec 2020 (1 year)• Executive Outreach: Engaging in outreach activities on behalf of company executives. This might involve coordinating with business partners, investors, or clients. Developing and maintaining professional relationships to support the company's objectives. • Social Media Management: Taking charge of the company's social media presence. This includes creating and curating content, scheduling posts, responding to inquiries, and monitoring trends. Social media platforms may include LinkedIn, Twitter, Instagram, or others relevant to the real estate industry. • Online Marketing: Collaborating with the marketing team to implement online marketing strategies. This could involve creating and managing digital campaigns, tracking performance metr
Education
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- ANB ISO 45001Association Internationale des Étudiants en Sciences. Économiques et Commerciales.Jul 2023 - Aug 2023 (2 months)
- NGood Manufacturing PracticesNBNMJan 2023 - Jun 2023 (6 months)
- NNB ISO 9001:2015Mar 2022 - Aug 2022 (6 months)
- NGood Manufacturing PracticesNBNM 325Apr 2021 - May 2021 (2 months)
- DBachelor ofDomingo Savio Private UniversityJan 2017 - Jan 2022 (5 years 1 month)