Braulio Rafael Alvites Mendiola

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Interactions Expert / Mentor (Bilingual)

AT&T Campaign

Jun 2023 - May 2024 (1 year)

• Incident Diagnosis in every interaction to provide the best resolution to the customer inquire supported with the company help desk. • Create SQL query on local databases to understand customer issues from their transaction history tables. • Ability to turn the resolve of customer issues into new leads for the company and turn this into opportunities for up and cross selling. • Supervise the traning of new hires for the campaign in order to avoid mistakes in every interaction and teach them how to keep the metrics on target. • Resolved customer complaints and issues about billing efficiently maintaining strict confidentiality of sensitive information

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Operations Assistant / Sells

KLAP SAC,

Sep 2022 - Jun 2023 (10 months)

• Designing and execution of marketing strategies through digital channels to generate new sales. • Responsible of the purchase orders and internal control of the administrative and sales area. • Follow up on every sale, until reception of customer compliance.

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Customer Service Supervisor / Appointment Logistics Coordinator (Bilingual)

Venilabs

Jul 2020 - Jun 2022 (2 years)

- Planned and executed daily routes for the team of technicians, optimizing time and resource efficiency. - Maintained constant communication with clients to ensure smooth execution of scheduled appointments. - Managed post-sale support, addressing complaints and inquiries promptly and effectively to ensure customer satisfaction. - Designed and executed training programs for new employees in the customer service area, ensuring successful integration and high performance levels. - Implemented customer relationship management strategies, providing personalized service for potential and existing clients. - Directly supervised the sending of test results, guaranteeing accuracy and timely delivery. - Assisted customers with billing inquiri

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Technical Assistant

May 2019 - Aug 2019 (4 months)

Consultancy "Support to the Service Provider Emapa Cañete, Sedacaj and Epsel for the Inter American Development Bank • Analysis of unit prices and budgeting for potable water and sewerage. • Preparation of AutoCAD drafts for each of the intervention service providers.

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Administrative Assistant

Armando Paredes

Jan 2019 - Mar 2020 (1 year 3 months)

Responsible for processing municipal permits, with legal department support for project implementation.

Technical Assistant Consultancy "Support to the Service Provider

Inter American Development Bank

May 2018 - Aug 2018 (4 months)

Analysis of Unit Prices and budgeting for potable water and sewerage Preparation of AutoCAD drawings for each of the intervention Service Providers. Surveying of information on potable water and sewerage systems of the Water and Sewerage Service Providers EPSEL (Lambayeque), Sedacaj (Cajmarca) and Emapa Cañete (Cañete).

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Intern Assistant in Safety Management System

Specialized Supervisor Majes II SAC

Nov 2016 - May 2017 (7 months)

Support in the areas of administration and accounting Conduct inspections of the SMS and keep the information up to date. Provide support and propose updates to the SMS documents. Management and maintenance of centralized personnel records, ensuring accuracy and confidentiality. Development and upkeep of a centralized database for storing and updating relevant personnel information

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Consulting Assistant

Consultants Juan Alvites y Fidel Valdivieso Briceño

Mar 2016 - Jun 2016 (4 months)

• Preparation of budgets for 3 water and sanitation projects. • Field support in the province of "Mariscal Gamarra, Grau-Apurimac", for the verification of homes and springs in 23 communities.

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Operations Intern

Tecnocontrol SAC

Dec 2014 - Mar 2015 (4 months)

• Responsible for creating purchase orders for both domestic and international suppliers. • Creation of informative charts and inventories for the internal company system, aiming to provide accurate and up-to-date data for decision-making purposes.

Braulio Rafael Alvites Mendiola

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Braulio's behavioral traits
Braulio's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.