Brandy Mitchell
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Specialized in Customer Service and Satisfaction| Customer Service Management
Louisiana, United States
Contact Brandy regarding:
Flexible work
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- SSpecialived Hotel Room AttendantSpringHill Suites by MarriottMay 2025 - Current (1 year 2 months)As a Specialized Hotel Room Attendant, I was responsible for maintaining the highest standards of cleanliness and organization in guest rooms, ensuring a welcoming and comfortable environment for all visitors. My role involved thorough cleaning, restocking supplies, and addressing any guest requests promptly to enhance their stay. Additionally, I assisted guests with travel planning by providing recommendations for local attractions and activities, which contributed to a more enjoyable experience during their time in town. I also performed data entry tasks by documenting any issues with the rooms for maintenance and recording details during deep cleaning processes, ensuring that all necessary information was accurately communicated to the m
- QRemote claim representativeQuality Resource Management QRMMar 2025 - Current (1 year 4 months)As a Remote Claim Representative, I was responsible for efficiently processing insurance claims while working from a remote environment. My role involved gathering and entering data accurately to ensure timely claim resolution and customer satisfaction. Additionally, my typing skills were essential in maintaining precise records and facilitating effective communication with clients and team members, which contributed to the overall efficiency of the claims process. I utilized Microsoft Excel to enter claims information, ensuring that data was organized and easily forwarded to the appropriate company, which further enhanced the accuracy and speed of our operations. Furthermore, I ensured that all information and data entered were backed up a
Customer Contact RepresentativeAdvantmedJan 2025 - Current (1 year 6 months)As a Customer Contact Representative, I was responsible for verifying detailed information to facilitate the sending of medical records requests. This role required meticulous attention to detail and effective communication with clients to ensure accuracy. Additionally, I engaged in chat support, as I often communicated with customers via email to confirm their information and subsequently sent them a copy of the medical records request. This dual approach not only catered to clients' preferences for communication but also enhanced the overall efficiency of the records request process. I also utilized remote work capabilities to gather correct data, addressing system errors and entering new information, which further streamlined our operati- LLouisiana Department of Transportation and developmentJan 2002 - Jul 2005 (3 years 7 months)In my role at the Louisiana Department of Transportation and Development, I managed incoming calls from operators of oversized 18-wheelers to facilitate the acquisition of oversized and overweight permits necessary for hauling machinery and equipment throughout the state. I was responsible for understanding the specific height, weight, and width restrictions to determine the appropriate routes for these vehicles. Additionally, I monitored road closures and construction updates to ensure safe passage. I meticulously mapped out the routes and issued permits for weigh stations. Furthermore, I utilized Microsoft 365 to streamline the research process for identifying suitable routes for oversized loads, ensuring timely permit issuance and enhanc
- JSales And Marketing SpecialistJR SuppliesJan 2002 - Apr 2005 (3 years 4 months)As a Sales and Marketing Specialist, I was responsible for driving sales initiatives and recruiting new business opportunities. My role involved extensive travel across the state to meet with customers, ensuring that their needs were met and advertising our product offerings effectively. Additionally, I utilized chat support and email communication to engage with customers, enhancing their experience and providing timely information about our products. This approach not only improved customer service but also fostered stronger relationships through consistent and clear communication across various platforms. Furthermore, I managed data entry tasks related to orders and invoices, ensuring accurate record-keeping and facilitating smooth trans
- TFront Desk ReceptionistThe Baton Rouge Clinic AMCFeb 2001 - May 2004 (3 years 4 months)As a Front Desk Receptionist, I was responsible for managing patient check-ins and check-outs, ensuring a smooth and welcoming experience for all visitors. I handled appointment scheduling, maintained patient records, and provided information about services offered. Additionally, I utilized CRM tools to track patient interactions and manage follow-ups, which enhanced our service delivery and improved patient satisfaction. My role also involved verifying co-payments, ensuring accurate billing and financial transactions, which contributed to the overall efficiency of the front desk operations. Furthermore, I ensured that all information management practices adhered to HIPAA guidelines, which included aspects of data backup, data security, and
- LLagniappe Steak and SeafoodMay 1996 - Jul 2008 (12 years 3 months)As the Front End Manager at Lagniappe Steak and Seafood, I was responsible for overseeing the servers and managing their end-of-shift cash outs to ensure accuracy and accountability. My role involved not only supervising daily operations but also utilizing data analysis to assess profits, payrolls, and inventory levels, which contributed to informed decision-making and operational efficiency. Additionally, I interacted with all guests to ensure their satisfaction, fostering a welcoming environment that enhanced the overall dining experience. Furthermore, I managed agenda-related tasks as the hiring manager for the front end, ensuring all paperwork was completed and facilitating the training process for new staff, which streamlined onboardin