Bontle Modiga

Jobs 0% verified

Service Centre Administrator

Pepkor Lifestyle

Oct 2024 - Apr 2025 (7 months)

Delivered first-line customer support and assisted with device troubleshooting. Logged service calls, created repair cases, and booked repairs with suppliers. Coordinated repairs including supplier communication and turnaround tracking. Followed up with repair partners and communicated updates to customers. Contacted customers for collections and ensured smooth handover of devices. Provided exceptional walk-in and telephonic support in a busy service centre. Supported sales activities and assisted with reception and cash-up processes.
Cellular Credit Consultant (Part-Time)

Pepkor Lifestyle

Mar 2024 - Sep 2024 (7 months)

Assisted customers through mobile and cellular credit application processes. Prevented fraud through accurate verification of documentation. Completed onboarding and processed transactions via CRM and POS systems.
Transcriptionist (Remote, Part-Time)

Transperfect

Oct 2021 - Jan 2022 (4 months)

Transcribed audio files with high attention to accuracy and detail. Met strict deadlines in a fast-paced digital environment.
S

Customer Service Agent (Part-Time)

Smollan - Telkom

Jan 2019 - Feb 2021 (2 years 2 months)

Assisted customers with billing, orders, queries, complaints, and technical issues. Updated CRM records and ensured excellent service delivery. Achieved personal and team performance targets.
E

Customer Support (Part-Time)

Effectiveness Company - Telkom

Nov 2015 - Mar 2018 (2 years 5 months)

Provided in-store and telephonic customer support. Handled credit vetting and application processing. Maintained accurate CRM and database records.

Education 0% verified

About

Detail

Timeline

Résumé