Miguel Bocanegra

Technical support analyst with over 10 years of experience providing support to internal and external users of large multinational companies, with knowledge in Customer Service, ITIL, Cybersecurity, Office Automation, Agile Methodologies, Scrum, Azure, and other enterprise level applications. Maintains assertive communication with colleagues and superiors, with high analytical ability and excellent attention to detail, proactive in learning, curious, going beyond requirements, teamwork, organized, with excellent skills to follow procedures and comply with rules.