• 8+ years in Customer Success & Strategic Account Management managing enterprise and strategic accounts, driving adoption, retention, and revenue growth in high • growth B2B SaaS environments. Ability to develop strong partnerships with C-suite and senior stakeholders, leading QBRs, and driving long-term customer success. Expertise in identifying upsell, cross-sell, and renewal opportunities, mapping account expansion strategies, and increasing customer lifetime value. Skilled in analyzing customer usage patterns, gathering feedback, and translating insights into strategic recommendations that optimize workflows and drive adoption. Experience guiding customers through adoption, and expansion phases, ensuring full utilization of product capabilities while addressing pain points and optimizing business processes. Strong ability to craft and deliver compelling, data-driven presentations that influence decision-making. Experienced in working closely with product, engineering, and sales teams to advocate for customer needs, escalate technical issues, and contribute to product development. Familiar with the challenges of construction and general contractor workflows, with the ability to articulate the value of AI-powered solutions to diverse personas, from on-the ground users to VPs of Construction. Comfortable navigating change, solving complex problems, and executing with urgency in dynamic startup environments.
