Blass Dominguez

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BUTTERFLY NETWORK | Operations & Clinical Support Specialist

Crescendo.ai

Mar 2026 - Current (6 months)

Technical Assistance: Performed preliminary troubleshooting for medical imaging hardware to reduce downtime and improve the user experience. Email Management & Correspondence: Managed high-volume email queues, ensuring timely and professional responses to client inquiries and follow-ups. Scheduling & Appointment Management: Managed the end-to-end process of scheduling appointments and booking repairs, ensuring every step was followed through to completion.
Tonal | Technical Support & Customer Success Specialist

Tonal

Jun 2024 - Feb 2026 (1 year 9 months)

• IoT Technical Expert: Provided advanced remote diagnostic support for Tonal's AI-powered fitness hardware and software, focusing on Wifi/Bluetooth connectivity and complex sensor calibration • Operational Managment: Managed the end-to-end service lifecycle, including subscription/membership billing, account retention, and coordinating
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Google Home | SME - Tier 2 Technical

Google Home

Jul 2022 - Jun 2024 (2 years)

• Performance Leadership: Acted as a Subject Matter Expert (SME), managing agent performance through rigorous auditing and tracking Key Perfomance Indicators (KPIs) to meet Google's high service standards • Tier 2 Technical Escalations: Provided real-time chat support and technical guidance to Tier 1 agent to resolve complex smat-home ecosystem issues
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Connectivity & Mobile Troubleshooting Specialist

Xfinity Mobile

May 2021 - Jul 2022 (1 year 3 months)

• Technical Support - Mobile Operations: Expertly handled mobile data troubleshooting and hardware diagnostics, prioritizing the implementation of stable fixes to minimize repeat service calls.

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