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Bithy Mae Rentura
About
Detail
General VA/ Customer Support
Cebu City, Central Visayas, Philippines
Contact Bithy regarding:
work
Full-time jobs
Résumé
Jobs
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- RAccounts Receivable Specialist | Property Manager | Maintenance CoordinatorRefs PropertiesAug 2024 - Jun 2026 (1 year 11 months)• Managed tenant relations, lease administration, and daily property operations. • Oversaw rent collection, payment tracking, account reconciliations, and delinquency follow-ups. • Coordinated maintenance requests, vendor scheduling, and work order completion. • Resolved tenant concerns promptly while maintaining high customer satisfaction. • Maintained accurate financial, property, and maintenance records. • Collaborated with tenants, vendors, and internal teams to ensure seamless operations. • Assisted in improving operational efficiency through effective communication and follow-through.
- FDispatch CoordinatorFilterbuy HVAC SolutionsJul 2022 - Aug 2024 (2 years 2 months)• Coordinated and scheduled service calls, ensuring efficient technician dispatch and route optimization. • Managed high-volume inbound and outbound communications with customers, technicians, and internal departments. • Utilized ServiceTitan to create, update, and monitor work orders, appointments, and job statuses. • Performed real-time scheduling adjustments to accommodate emergency service requests and maximize productivity. • Resolved scheduling conflicts and maintained proactive communication with customers regarding appointment updates. • Monitored technician performance, job completion rates, and daily workflow efficiency. • Collaborated with multiple departments to streamline service operations and enhance customer satisfaction. •
- BE-Commerce Virtual AssistantBogg BagJul 2019 - Jun 2022 (3 years)• Managed end-to-end order processing and fulfillment operations. • Coordinated with vendors and logistics partners to ensure timely product delivery. • Created and updated website content, including product descriptions, landing pages, and promotional materials. • Delivered customer support via email, phone, and live chat. • Processed returns, handled customer inquiries, and resolved issues efficiently. • Maintained sales reports, inventory records, and customer databases with a high degree of accuracy. • Supported daily e-commerce operations and administrative functions. • Exercised team leadership by overseeing complex escalations and streamlining refund processing workflows to ensure high customer satisfaction and operational efficiency
- MQuality Assurance AnalystMD Exam Inc.Oct 2017 - Jun 2019 (1 year 9 months)• Began as a Customer Service and Collections Agent, managing customer inquiries and billing concerns. • Promoted to Quality Assurance Analyst based on performance and attention to detail. • Conducted quality audits to evaluate compliance, communication effectiveness, and service standards. • Analyzed KPIs and prepared detailed performance reports. • Identified trends and opportunities for process improvement. • Supported coaching initiatives and training programs to enhance team performance and customer satisfaction. • Collaborated with management to implement quality improvement strategies.
Education
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Bachelor of Science in AccountancyUniversity of CebuJan 2017 - Jan 2020 (3 years 1 month)