Billy Torres

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AI Data collection

Jan 2026 - Jun 2026 (6 months)

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Technical Support Representative for Compass Real Estate

Virtuasolutions Outsourcing Inc.

Dec 2022 - Current (3 years 8 months)

• Provide Tier 1 Product support for webpage and App concerns. • Assist Agents with troubleshooting issues related to the Compass page,app, and services. • Provide guides to the Agent on how to use every tool on the app and assist them in editing their profile page. Podcast Project management

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Technical Support Representative for Leading Search Engine

Sykes Asia Inc.

Jun 2017 - Dec 2022 (5 years 7 months)

• Provide Tier 1 and Tier 2 support for consumer electronics and hardware. • Assist customers with troubleshooting issues related to hardware, operating systems, and various devices. • Mentored new hires and served as a subject matter expert, successfully transitioning teams to full production. • Key contributor to the successful testing and onboarding of new accounts, including a beta testing project for a new gaming platform. Social media management expert

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Technical Support Representative for Samsung Electronics

Harte Hanks Philippines

Sep 2014 - Jun 2017 (2 years 10 months)

• Provided technical and customer support for Samsung consumer and office electronics, including mobile devices and office printers. • Provided technical and customer support for Samsung consumer home electronics including TV, Home theater, Blu-ray, DVD and Home automation device • Offered Parts purchases for OOW products for what consumer needed to utilize their devices • Helped pioneer the first remote support project for SEACC – CE Account, contributing to the account's success and continued growth. Using excel for task

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Customer Support Representative / Technical Support Representative for

Convergys Philippines

Mar 2014 - Sep 2014 (7 months)

• Handled Tier 2 customer support for AT&T U-Verse services, troubleshooting issues related to internet, TV, and phone services. • Handled Billing concerns and provided assistance with any questions or concerns they may have from there • Offered upselling for upgrades additional packages for the consumers • Consistently received high satisfaction ratings from customers for effective problem resolution and communication skills.

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