Biljana Denic

Customer support guide

rivian

Jan 2024 - Current (2 years 2 months)

Provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently.

I

Podcast about mental health

I am the host

Apr 2023 - Current (2 years 11 months)

D

Customer service representative

Digitec Galaxus

Nov 2022 - Dec 2023 (1 year 2 months)

Dealing with customers in three languages, French, English, German supporting customers with online orders in the largest online retail in Switzerland

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Customer service representative

Photobox French

Sep 2021 - Nov 2022 (1 year 3 months)

helping people to make best creations of their photos via phone, emails, chats, social media channels such as twitter, instagram, facebook, trustpilot in french for French market translation of the blogs : Photobox French communication with Photobox.uk

I

Freelancer translator

ITAF

Jan 2021 - Jul 2021 (7 months)

Translation of blogs from English to French and vice versa Communication with customers by phone/e-mail Helping engineers in requests from Belgium market from French to English and vice versa

Data analyst vs translator

BlackRock

Nov 2019 - Oct 2020 (1 year)

collecting data from various sources analyzing the documents and reports communication with the customers via email - European market preparing outsourced documents mostly in French for validation in the Excel revising the final financial reports after all the communication was done translation of French financial documents from French to English, French to Serbian, English to French within the team and

T

Customer service representative in French

Transcom Worldwide,

Oct 2018 - Oct 2019 (1 year 1 month)

Receiving or making a high volume of calls from or to customers. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Responding efficiently to customers and creating a positive experience. Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. Understanding and using the required software, reports, tools, and metrics. Transferring and escalating the

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Reception Manager

Lock, stock and barrel JBR,

Jun 2017 - Oct 2018 (1 year 5 months)

Supervision of daily operations Working in the multilingual environment Shift organization Hiring and evaluation Booking organization Training Door management

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Lifestyle specialist / Event coordinator

Nikki Beach Dubai

Mar 2016 - May 2017 (1 year 3 months)

Making reservations by phone, e-mail and face to face by using five lines at the same time Multilingual environment Events organization Building relationships with customers Handling VIP customers Making notes what guests like or not

T

Hostess

Tomo Japanese Restaurant

Jan 2015 - Feb 2016 (1 year 2 months)

reservations over the phone and emails guiding the guests to the table communication and organization of the events in the restaurant arranging tables

A

Hostess in French restaurant

Angelina Paris,

Jan 2014 - Jan 2015 (1 year 1 month)

reservations communication with customers VIP guests handling

Biljana Denic

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