bichitrananda Subject matter expert

Payments Investigations- Swift

Revolut

Oct 2024 - Current (1 year 8 months)

Analyzed the failure and refund reasons for international SWIFT transactions, identifying root causes with precision. Responded to and communicated with banks via email and SWIFT messages (MT199, MT99) to track and trace funds, ensuring accurate and timely customer resolution. Handled external enquiries involving inbound trace requests, amendment requests, and return reasons. Collaborated with internal teams and banking partners by analyzing SWIFT message types (MT103, MT202, MT199, MT999, MT942) to trace payments, interpret transaction flows, and resolve international fund transfer issues. Utilized tools such as SQL, Google Sheets, Jira, and internal policy databases to solve payment-related cases and streamline investigations. Maintained

Subject Matter Expert

Revolut

Nov 2022 - Oct 2024 (2 years)

- Investigated payments and located missing transfers, ensuring timely resolution of transactional issues. - Utilized tools such as Zeus to identify the root cause of rejected direct debits and implement corrective measures. - Validated beneficiaries when transfers failed, ensuring accuracy and compliance with internal policies. - Carefully investigated cross-checks of approvals on transaction activities on accounts without compromising risk or quality. - Monitored and resolved key issues related to financial transactions, collaborating closely with product and service teams to provide timely solutions. - Identified patterns and flaws in existing processes, creating troubleshooters to solve transactional problems step by step. - Analy

Automotive journalist

Carhp

Feb 2020 - Current (6 years 4 months)

- Conducted in-depth reviews of automobiles in the US market, providing valuable insights to help customers make informed purchasing decisions. - Produced plagiarism-free articles through extensive research on various automotive websites and reviews, ensuring high-quality content. - Utilized Google Drive for document sharing and collaboration, enhancing workflow efficiency in the production of automotive content. - Leveraged customer service skills to understand reader needs and preferences, further tailoring content to engage the target audience effectively.

Subject Matter Expert

Chegg.com

Oct 2019 - Current (6 years 8 months)

- Provided expert answers to questions related to management, ensuring clarity and understanding for students. - Utilized key concepts to deliver effective solutions to problems, particularly in areas such as business ethics, operations management, business law, and marketing. - Engaged in extensive research, leveraging online resources and peer-reviewed articles to enhance the quality of information shared with students. - Although not directly related, my knowledge of SEO (Search Engine Optimization) informed my approach to presenting information effectively, while familiarity with Google Drive facilitated efficient organization and sharing of resources. - Employed Microsoft Excel to analyze operations management-related questions, fo

G

Marketing Intern

Go Print

May 2018 - Jul 2021 (3 years 3 months)

- 1. Order management 2. Identifying prospecting clients and generating leads in the private sector. 3. Designing printing products and samples to test the quality of the material and market research on better quality materials.

Junior Analyst

Aditya trading solutions

Mar 2016 - Nov 2016 (9 months)

- Identifying and developing new streams for equity and revenue growth with existing clients. • Client Acquisition. • Sourcing leads from various channels and converting them into a business.

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