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Bertha

About

Detail

Fashion Designer | Administrative Professional | Customer Service | Operations Support | Quality Assurance
Managua Department, Nicaragua
Contact Bertha regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • D
    Onboarding/ Recruiting Specialist
    Dream Lift
    Oct 2025
    I was in charge of the entire hiring funnel for drivers who transported children. The process specifically involved contacting applicants, speaking with them, and confirming whether they met the requirements. After that, I requested the W-9 form, background check, and TB test. I also confirmed whether they had been involved in a major accident and whether they met the state's requirements. I utilized CRM systems and Microsoft 365 tools throughout this role to manage candidate data and documentation.
  • T
    Customer Support Specialist
    TravelWits
    Jul 2025 - Aug 2025 (2 months)
    I was in charge of respond to customer inquiries via email, chat, and/or helpdesk system, utilizing CRM platforms and Microsoft 365 for efficient communication and support management.
  • C
    Quality Analyst
    Concentrix s.a
    Jan 2020 - Jan 2025 (5 years 1 month)
    Coach Advisors for skills improvement. Audit adheres to processes. Analyze data, identify trends, root causes and implement actions. Real time assistance to Advisors for complex issues.
  • C
    Advisor level I, II, III
    Concentrix s.a
    Jan 2016 - Jan 2020 (4 years 1 month)
    Advisor level I, II, III Handling calls related to technical and billing assistance, working on easy cases first and then progressing to more complex cases. I make sure to complete all processes according to the campaign requirements while maintaining customer satisfaction. • Conducting detailed reviews of online purchases to ensure accurate billing and service fulfillment. I consistently utilized CRM systems and Microsoft 365 throughout my tenure to manage customer interactions and technical documentation.
Education verified_user 0% verified
  • U
    Advanced Excel
    Udemy online
    Jan 2024
    By completing Excel-related courses on Udemy, I have developed an advanced level in Excel, which allows me to easily identify trends in both Excel and Google Sheets due to their familiar structures. Using Excel and KPIs makes it easy to identify specific areas for improvement, as well as generate effective ideas to implement in the business for sustainable improvement.
  • T
    Improve KP
    The Dojo Academy.
    Dec 2021
    The course was focused on how to improve KPI
  • Universidad del Valle
    Fashion design
    Universidad del Valle
    Jan 2010 - Jan 2014 (4 years 1 month)
    Managua.
Projects (professional or personal) verified_user 0% verified
  • S
    Small shop
    Jan 2014 - Jan 2015 (1 year 1 month)
    I was in charge of completing all the product purchases for a small shop in my hometown.