Benita Ogu

Customer Service/Sales Development Representative

Next Call Club

Jan 2026 - May 2026 (5 months)

• Conducted 400–500 outbound calls daily to qualify home and auto insurance prospects. • Qualified leads using approved scripts and delivered live transfers to licensed insurance agents. • Consistently met daily and monthly live transfer and productivity targets. • Maintained accurate CRM records and call dispositions for every customer interaction. • Handled objections professionally while maintaining high-quality customer interactions. • Adhered to quality assurance standards, scripts, and established call procedures. • Collaborated with team leads to improve call performance and achieve KPIs. • Achieved an average of 15-20 qualified live transfers per day/week. • Maintained a QA score of 98%. • Ranked among the top 10% of agents for prod

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Customer Service Representative/Sales Agent

Team Hired, All States Insurance, USA

Apr 2025 - Dec 2025 (9 months)

• Conducted high-volume outbound and inbound calls (500-600) to prospective and existing customers • Identified customer needs through effective questioning and active listening • Presented insurance products clearly and persuasively • Addressed customer concerns and handled objections professionally • Delivering high-quality customer service across inbound and outbound interactions • Handling customer inquiries related to policies, billing, coverage changes, and Renewals • Assisting customers with policy updates, endorsements, cancellations, and reinstatement • Resolving customer issues efficiently while maintaining satisfaction and retention • Building long-term customer relationships to support policy renewals • Managing customer complai

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Customer Service Representative/Sales Agent

Specialty Life Insurance, Canada

Jun 2022 - Apr 2025 (2 years 11 months)

• Engaged with clients to understand their unique needs and connected them to suitable products and insurance solutions for their specific needs, handling over 450 customer interactions daily. • Efficiently managed a high volume of daily customer calls, consistently meeting targets and reducing average wait times by 25 seconds. • Delivered multi-channel support via phone and email interactions, responding to customer’s inquiries promptly. • Resolved customer complaints about payment methods and subscription renewal issues promptly, offering effective solutions that led to a 95% satisfaction rate. • Reinforced customer trust in Specialty Life’s dedication to providing exceptional, customer focused service that prioritizes customer's needs an

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Virtual Assistant

Eadem Incorporation

Jun 2021 - May 2022 (1 year)

• Prepared influencer, freelancer, vendor, and MSA agreements using approved contract templates. • Reviewed contracts for accuracy, completeness, and compliance with internal policies. • Generated and managed signature-ready agreements through DocuSign. • Managed the company inbox, responding to contract-related emails and coordinating with stakeholders. • Organized and maintained the company Google Drive using standardized filing systems. • Maintained a centralized contract tracker for renewals, payment terms, and key deadlines. • Monitored contract renewals and termination dates, providing timely reminders to leadership. • Escalated contract redlines and discrepancies for legal or leadership review. • Ensured timely contract execution whi

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Technical/Customer Support Intern

Vmed Biomedical Institute, Nigeria

Jun 2019 - Dec 2019 (7 months)

• Conducted routine inspections of 6+ models of hospital equipment to ensure optimal performance and compliance with safety standards. • Identified and escalated customer requests for unique medical equipment, resulting in the successful procurement of new machines, meeting customer demand, and boosting referrals by 30%. • Guided 10-15 customers, alongside the consultation team, through equipment handling and maintenance best practices. • Resolved 3–5 customer complaints weekly related to equipment functionality and usage, achieving a 90% success rate. • Attended training and in-house workshops to deepen technical knowledge of equipment handling.

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Sales Development Representative

Virtual Staff Labs

Jan 2019 - Apr 2021 (2 years 4 months)

• Client Management: Responsible for managing client relationships, understanding their needs, and providing them with informed recommendations based on market trends. • Lead Generation and Management: Involved in lead research, nurturing, and following up with potential clients. • Contract Preparation and Documentation: Assisting with the preparation of contracts, agreements, and other necessary paperwork for real estate transactions. • Property Showings and Open Houses: Conducting property showings and open houses to present listings to potential buyers. • Marketing and Promotion: Supporting the preparation of marketing materials, property listings, and managing online presence. • Appointment Scheduling: Arranging property showings and me

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