Benard Chibale Nyendwa
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Benard Chibale Nyendwa

Benard Chibale Nyendwa

About

Detail

As a Seasoned Security Operations Supervisor, I excel in managing the administrative, operational, and customer support aspects, my expertise in Admins
Lusaka, Central Province, Zambia

Contact Benard regarding: 

work
Full-time jobs
Starting at USD500/month
Flexible work
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Internships
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Finding mentors
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Barrick Gold
    Operations Security Supervisor
    Barrick Gold
    Feb 2024 - Current (1 year 5 months)
    As an Operations Security Supervisor, I was responsible for overseeing security operations, ensuring compliance with safety regulations, and managing a team of security personnel to maintain a secure environment. My role required effective communication, particularly in high-pressure situations, which enhanced our team's ability to respond swiftly and efficiently to incidents. Additionally, I utilized skills in call answering and email support to facilitate clear communication with both team members and external stakeholders, ensuring that all security concerns were addressed promptly and effectively. I also developed skills that translate well to chat support, such as de-escalating issues and providing clear guidance, which further improve
  • Yandex
    Remote scouts field officer
    Yandex
    Apr 2023 - Feb 2024 (11 months)
    As a Remote Scouts Field Officer, I was responsible for entering data into Yandex platforms online, providing essential data entry support to the Yandex team in Russia while working remotely. Additionally, I ensured effective remote communication, particularly in high-pressure situations, which enhanced collaboration and responsiveness within the team. My role required adaptability and a proactive approach to maintain seamless operations and support the overall objectives of the organization. Furthermore, I sometimes took on leadership responsibilities by managing the team, which involved overseeing team dynamics and ensuring that data delivery was adhered to, thereby reinforcing the integrity of our operations. I also utilized customer rel
  • t
    Head of the Security Operations
    trade kings
    Apr 2020 - Feb 2024 (3 years 11 months)
    - Lead and manage a team of security officers, ensuring effective oversight of security incidents and maintaining a safe environment. - Collaborate with other departments to enhance security protocols and improve overall operational efficiency. - Conduct data entry to maintain accurate records of security activities and incidents. - Utilized administrative assistance skills to delegate tasks effectively within the team, providing necessary support and fostering collaboration to meet daily objectives. - Leveraged customer relationship management and customer service skills to enhance communication and teamwork, ensuring that all security operations align with organizational goals. Additionally, employed call answering and email support s
  • U
    Head of the Security Operations
    UMCIL-NAMPUNDWE SANJE MINE
    Feb 2019 - Mar 2020 (1 year 2 months)
    As the Head of Security Operations, I managed contracted security officers, ensuring that all security protocols were adhered to and that the safety of personnel and property was maintained. I also oversaw data entry processes to maintain accurate records of security activities and incidents. Additionally, I prioritized customer safety and security, which allowed me to develop strong empathy and understanding of customer concerns. This experience enabled me to adopt a solution-focused approach, enhancing overall customer service and satisfaction within the security operations framework. Furthermore, my role required strong communication skills, including call answering and email support, which were essential for responding promptly to secur
  • R
    Orphans and vulnerable Children Officer (Internship)
    Rise Community Aid Program
    Apr 2013 - Jul 2013 (4 months)
    As an Orphans and Vulnerable Children Officer intern, I was responsible for delivering quality services to children in need, which required effective time management to handle multiple cases and meet deadlines efficiently. My experience allowed me to prioritize tasks effectively, ensuring that all children received the attention and support they required. I utilized Google Drive to store and share important documents and reports with our sponsors, facilitating seamless communication and collaboration. Additionally, I coordinated workshops and training sessions on HIV/AIDS with community members, enhancing awareness and support for vulnerable populations. I also developed strong client relationship management skills by working closely with c
  • U
    Head of the Security Operations
    UMCIL-Kafue Steel Plant
    Mar 2013 - Feb 2019 (6 years)
    Managed contracted security officers, overseeing their performance and ensuring compliance with security protocols. Responsible for data entry related to security operations and incident reporting. Additionally, leveraged virtual assistance skills to manage remote teams effectively, providing guidance and direction to ensure that security objectives were consistently met. Utilized CRM (Customer Relationship Management) tools to maintain communication and coordination with team members, enhancing operational efficiency. Provided customer service support by addressing inquiries and concerns related to security operations, fostering a positive relationship with clients and stakeholders. Ensured timely responses to inquiries, which facilitated
  • N
    I.T Technician
    Nitrogen Chemicals of Zambia
    Aug 2012 - Oct 2012 (3 months)
    As an I.T Technician, I was responsible for troubleshooting hardware and software issues, providing technical support to end-users, and maintaining network systems to ensure optimal performance. My role involved collaborating with various departments to implement technology solutions that enhanced operational efficiency. Additionally, my experience in administrative assistance allowed me to utilize Google Drive for effective document management and file sharing, which complemented my technical skills and improved overall workflow. Furthermore, I applied skills that intersect with customer relationship management, QuickBooks, and management, which helped in understanding user needs and improving service delivery. This combination of skills h
Education verified_user 0% verified
  • (
    University
    (University of Zambia
    Jun 2011 - Sep 2014 (3 years 4 months)
    Diploma in social work
Projects verified_user 100% verified
  • U
    IOS 9001 Quality management system certification verified_user Verified experience
    UMCIL-Kafue Steel Plant
    Apr 2015 - Oct 2016 (1 year 7 months)
    Managed ISO documents for the security department, ensuring compliance with established quality management standards. Developed and maintained documentation processes that support continuous improvement and adherence to ISO guidelines. Additionally, the skills acquired in quality management and process improvement are highly transferable to roles such as virtual assistance, where attention to detail and adherence to standards are crucial for delivering high-quality outputs. Furthermore, my certification equipped me with customer service skills, as I was responsible for managing the team, which enhanced my ability to communicate effectively and address client needs in a quality-focused environment.