Bello Mumuni Omotayo
About
Detail
Lagos, Nigeria
Contact Bello regarding:
Flexible work
Starting at
USD8/hour
Timeline
work
Job
school
Education
Résumé
Jobs
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50% verified
- LCase ManagerLexenseJul 2023 - Current (1 year 11 months)• Reduced client payment disputes and chargebacks by 70%, minimizing revenue loss by implementing a streamlined billing resolution process, ensuring quick response times and improved customer satisfaction. • Improved operational efficiency by 25% through effective prioritization and distribution of incoming customer tickets to appropriate teams, ensuring timely issue resolution while maintaining a high level of service. • Coordinated the drafting and sending of legal demand letters via DocuPost, enhancing the accuracy and speed of document delivery, which contributed to an increase in case resolution efficiency. • Managed disputes related to client payments and billing discrepancies, providing clear communication and prompt resolutions
- OCustomer Support SpecialistOrthodontic ExpertsOct 2022 - Aug 2023 (11 months)• Boosted customer retention by 15% through product knowledge and proactive service, addressing concerns and offering tailored solutions that aligned with customer needs, increasing overall satisfaction. • Increased positive customer feedback by 5% month-over-month by resolving over 50 inquiries per week, including appointment scheduling and billing issues, contributing to improved customer loyalty. • Implemented a new appointment management system that reduced missed appointments quarter over-quarter, improving customer satisfaction and contributing to operational efficiency. • Provided in-depth technical support to customers experiencing issues with appointments or orthodontic treatment, utilizing internal databases and troubleshootin
Customer Experience Officer verified_user Verified experienceSterling BankSep 2021 - Dec 2022 (1 year 4 months)• Increased customer loyalty and retention by 25% quarter-over-quarter by creating and executing customer retention campaigns that addressed customer pain points and offered personalized solutions. • Improved customer service response times by 20% through the effective use of CRM tools like Workdesk and IMAL, ensuring seamless complaint logging and faster resolution of issues. • Led initiatives that aligned marketing strategies with customer experience goals, boosting engagement with new product features and services and creating stronger customer relationships. • Played a key role in enhancing customer experience by promoting the brand's voice of empathy and customer-centricity in collaboration with cross-functional teams, including IT- Customer Service Representative verified_user Verified experienceJumia NigeriaFeb 2021 - Aug 2022 (1 year 7 months)• Contributed to a 25% revenue growth in six months by assessing 500+ potential clients for strategic alignment and securing favorable contract terms that supported business objectives. • Increased customer satisfaction and engagement by 12% month-over-month by providing exceptional training to over 100 clients on how to effectively use the company's app and IT services. • Managed several customer service inquiries per month, addressing product issues, tracking orders, and resolving technical problems promptly, ensuring a positive customer experience. • Coordinated with the technical support team to resolve technical issues, ensuring that all customers received prompt and accurate solutions, contributing to a reduction in service delays
Education
verified_user
0% verified
- PProduct Management CertificateJan 2022 - Jun 2022 (6 months)
- Bachelor of Arts - PhilosophyUniversity of LagosJan 2015 - Nov 2019 (4 years 11 months)
- GZertifikat B1 Career Advancement ProgramGoethe Institut.Jan 2013 - Dec 2014 (2 years)