I have over 7 years of professional experience in customer service, data management, and administrative support. I've worked for major companies such as Microsoft and Vroom, handling over 100 customer inquiries weekly via phone, chat, and email, consistently maintaining high satisfaction ratings and also contacting banks for lien releases. In my role at a senator's office, I managed legislative processes and handled complex filing systems, ensuring 100% compliance with internal procedures. I am proficient with Microsoft Office Suite, Google Workspace, Zendesk, Salesforce, Zoom, Slack, Notion, Canva and Photoshop.
I've developed strong problem-solving and communication skills, which would be highly transferable to an assistant role. My attention to detail, leadership in quality assurance, and ability to adapt quickly to new tools and industries make me confident in excelling in any field.
