Beatriz Almendral

IT Compliance & QA Risk Program Manager

IBM

Dec 2022 - Current (2 years 8 months)

✔Program Manager responsible for the operational delivery of projects ✔Person in charge of 9 Legal Product Owners with 9 different Cybersecurity products accross EMEA ✔Establish metrics to monitor the performance of the Strategic Partnerships projects of IBM across EMEA ✔Prepare steering committee presentation & organize meetings with/for C-levels ✔Manage Program teams to optimize ROI & delegate tasks across projects activities ✔Hire & train teams of engineers to ensure that their delivers are high-QA ✔Lead efficiency in alignment with operational delivery roadmaps: risks, awareness, budget & timelines *KPI’s Dashboards progress status of Partner's cycles/processes: Implementation, Deployment, Onboarding, Engagement, Development & Retenti

Global program manager

Telefónica S.A

Nov 2019 - May 2022 (2 years 7 months)

- Deep knowledge and experience with cloud service management tooling, service management automation & handling major incidents and problems ✔Extensive knowledge of Big Data & Business Intelligence across the Phone Telecom industry ✔Insight & experience in deployments, implementations & onboardings Cycles ✔Deep knowledge & experience in Cloud tools handling technical issues, top escalations & problems ✔Conflict management skills; ability to supervise teams under high pressure & risk scenarios ✔Overview & report problems, incident tickets & escalate them to C-level Managers ✔Manage a team of global cross-functional engineers, monitoring resources, business cases, tickets & technical escalations ***Global Project Manager in charge of the SD

Cloud Partners Process Operations Enablement/Onboarding Manager EN/FR/ES/IT

Google

Aug 2018 - Sep 2019 (1 year 2 months)

- Track, report progress of every partner prospect(via PRM tool) and report to lead regularly, providing insights and raising awareness on issues that come up that slow things down - Develop operations systems by determining product handling requirements; develop, implement, enforce and evaluate policies and procedures ✔Track, report progress of every partner prospect (via PRM tool) and report to lead regularly, providing insights and raising awareness on issues that come up that slow things down ✔Initiate the Partner on-boarding process & monitor the progress to completion ✔Collaboration & daily communication across the Operations & Processes Teams in USA, UK, Canada & Asia from the EU Headquarters in Grand Canal Dock, Dublin ✔Assist in

Partners Financial Implementation & Success Coach

Sage

Sep 2017 - Aug 2018 (1 year)

- Conducted online webinars sessions to new clients & led onboarding process to ensure success - Monitor, analyse & present to the business the results & ROI of campaigns using Salesforce ✔Assist the partner to coach & to on-board customers properly in Sage Financial & Salesforce CRMs ✔Technical role: develop and implement databases, licenses, systems, dashboards and other strategies that optimize statistical efficiency and quality (QA) for the Partners and Customers ✔Conducted online webinars sessions to new clients & led onboarding process to ensure success ✔Performed data import activities using Dashboards, Pipelines, Reports & Analytics Software ✔Implementation Specialist: Liaison between Developers, Business Analysts & Accountants

Renewals & Growth Marketing Manager

WhatClinic

Jan 2017 - Sep 2017 (9 months)

- Budget Management for the Partners: Identify possible win-backs/market trends & reduce churn - Overview and ability to identify problems and note trends; communicative and leadership skills ✔Project Management: plan, budget, implement & document data of any project ✔ On boarding and Workshop calls introducing the service to the Customers and Partners ✔Budget Management for the Partners: Identify possible win-backs/market trends & reduce churn ✔Retain the client base for WhatClinic by meeting and exceeding monthly retention targets & KIPs ✔Manage Renewal & Sales Pipeline: Forecast, Dashboards, Data, Customers budgets & tasks list ✔Work with the Marketing team, IT, NewBiz & the rest of the Managers to complete the Sales cycle ✔Priorit

Cloud contract renewals executive

J2Global

Feb 2016 - Jul 2016 (6 months)

- Retention, renewals, upselling & crosselling strategist for cloud services across the organization - Ensure Customer Satisfaction by answering queries by email and on the phone in 4 languages - Customer Success (SMB, SaaS): build & maintain long-term relationships by phone & email Ability to work under supervision and independently in high-pressure situations Winner of the Revenue & Retention bonus twice for the highest targets in a team of 15

Credit controller & collections analyst (FR/IT/ES/EN)

J2Global

Jan 2016 - Jan 2017 (1 year 1 month)

- Cloud Specialist in charge of the Payment Cycle Management: Invoice delivery, SLA & Collections ✔ Account & Project Management using SalesForce & SAP systems: Success and Renewals Plans ✔Familiar with US GAAP and FRS 102 and exposure to complex international structures ✔Cloud Specialist in charge of the Payment Cycle Management: Invoice delivery, SLA & Collections ✔Accounting tasks: refunds, fraud, virtual payments, collections, taxes, invoices & GL reconciliation ✔Support reports weekly, monthly and quarterly performance: hitting target quotes every week

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Digital marketing project manager

Polar express

Mar 2015 - Feb 2016 (1 year)

- Monitoring & analyzing Campaigns: leads generation excels/partners/competitors/suppliers - A/B Testing email-marketing: templates, reboots, metrics, subjects, opens, landing pages, SPAM - Redesign of the company strategies to drive & increase online traffic to the company website SEO: use of Google Ad Words (Keywords, PPC) & Google Analytics to increase the conversion rate Working with the engineers to test bounces rates, landing pages & web conversions (UX/CRO) SEM: Social Media & networking maintenance: Linked In, Twitter, Facebook, Reviews Rates, News *Project Management at Polar Expres: create & develop website “Logistics Partnership Network”

Senior process executive with european languages (FR/IT/ES/EN)

Micrososft

Jun 2013 - Mar 2015 (1 year 10 months)

- Financial Services: General Ledger/Accounts Payable/Accounts Receivable/Reporting - Invoice scanning & recording in the Purchasing system (SAP System) - Assistance with key reconciliations and reporting (Good knowledge of IFRS, GAAP) General accounting: Write off, SLA, VAT, currencies, PO, payments, GL, overdue & refunds Input of general ledger transactions together with regular reconciliation of related accounts Invoice generation and payment collections on time with 0 errors: Italian and French teams *Project Management at Infosys: Knowledge Transfer Plan, SOPs, Guides (Travels abroad for the client)

Officer at department of european studies and human rights (UPSA)

Universidad Pontificia de Salamanca

Sep 2012 - Aug 2013 (1 year)

- EU Institutions, EU law: Responsible for EU data protection and cybersecurity EPSO EU Careers MBA & full training for AD5 & AD7 levels - Events, debates & meeting coordination between Headmasters, Professors & guests - Signing of agreements and contracts with foreign universities, institutions & companies International law assistant: r&d funds, erasmus grants, compliance & students data Ability to work under supervision and independently

X

On-line marketing executive: IT Hardware/SaaS

Xeltek Inc.

Jul 2012 - Jun 2014 (2 years)

- Leads Generation role: digital campaigns & massive emailing across EMEA, LATAM & USA - Daily work with invoices, PO, Sales, shipments, taxes, different currencies and payments - Supervising current and dormant customers to generate additional sales & leads (B2B, B2C) - Searching & maintaining potential markets and clients overseas: shipments & purchase orders

Journalist: documentation department - (Communication Intership)

Agencia Efe

Feb 2008 - Jul 2008 (6 months)

- Documentation, reporting & communication between different departments (national, international, sports, economics) - Presentations and conferences

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Volunteer

Insolamis, Puente Ladrillo

Sep 2002 - Jun 2004 (1 year 10 months)

- Social services, education

Beatriz Almendral

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Beatriz Almendral