Results-driven Technical Support Specialist with 10+ years of experience delivering best-in-class customer service and AI-powered technical solutions in fully remote global environments.
I don't just fix issues – I solve them efficiently and prevent them from recurring. My approach has consistently reduced resolution times by 30-40% while maintaining 95%+ customer satisfaction – all through remote ticketing systems, live chat, and virtual collaboration.
Experienced in troubleshooting software, hardware, and networks, API integrations, replicating bugs, and managing the full development lifecycle using tracking tools (Jira, Trello, or similar). I work closely with development teams to document reproduction steps and verify fixes.
Core expertise includes:
• Remote software/hardware installations & configurations
• Network troubleshooting & cloud-based support
• Ticketing systems & knowledge base creation
• API troubleshooting & bug tracking
• Process optimization & clear, jargon‑free communication
I bridge the gap between technical complexity and end‑user confidence, whether remote or onsite. Passionate about emerging technologies and committed to continuous learning.
Key Skills & Technologies: Zendesk, ServiceNow, HubSpot, Jira, Confluence, Trello, AWS, Datadog, Microsoft 365, Google Workspace, Salesforce, SAP ERP, Windows, macOS, Linux, TCP/IP, DNS, VPN, RDP, HTML, CSS, WordPress, REST/SOAP APIs, Postman, webhooks, Knowledge Base, ChatGPT, GPT API, Claude, Google AI, Gemini, Prompt Engineering, AI Integration, Rovo (Atlassian AI)
Open to remote Technical Support Specialist roles. Let's connect.
