Reliable, on-call Operations Specialist with over a decade of experience in high-stakes remote environments. I am the "doer" who steps in when systems fail—whether that means manually completing a task, troubleshooting a broken integration, or sorting out a scheduling conflict. I thrive on moving fast, figuring things out without a playbook, and ensuring the end-user never notices an issue. My background in technical support and SaaS implementation has made me a master of triage, resourcefulness, and clear communication. I am ready to be the safety net that keeps Wajo’s AI agents trustworthy.
Core Competencies
Task Completion & Triage: Expert at picking up "dropped tasks" and finishing them cleanly (booking, ordering, scheduling, and troubleshooting).
Resourcefulness: Proven ability to solve problems with no guide—from debugging APIs to sorting out customer logistics.
Speed & Accuracy: Maintained 95%+ CSAT by resolving issues fast while double-checking dates, addresses, and confirmations.
Process Improvement: Proactively flag recurring issues to development teams, reducing repeat failures by 30%.
Platforms: Zendesk, ServiceNow, HubSpot, Jira, Confluence, Salesforce, Google Workspace, Microsoft 365, ChatGPT/Claude/Gemini APIs.
Open to remote Operational Specialist roles. Let's connect.
