rosana barrera Sales development or virtual assistant

Analista de documentación

GoCreator Group

May 2023 - Current (3 years)

As a Documentation Analyst, I was responsible for analyzing documentation performance and ensuring quality standards were met. In addition, I managed email correspondence related to required documentation and tracked tickets, which improved efficiency in request management. My focus on organization and task tracking helped optimize documentation processes and maintain smooth communication with the teams involved. Inbox management, ticket,s and document tracking in CRM

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Virtual assistant /intake specialist

Motion law immigration,

Feb 2021 - Feb 2023 (2 years 1 month)

Scheduled appointments with the firm's attorneys. follow-up of leads via phone and email. Assisting with document translations or interpreting on calls. Complete the Intake Process. Gatthering Clients Docuements Management Attorney's Calendar.

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Business Consultant

e-Payment America, Memphis

Jun 2019 - Jan 2021 (1 year 8 months)

As a Business Consultant, I advised merchants in the United States, the Virgin Islands, and Puerto Rico on transactional reports and the management of their business accounts. I was responsible for tracing service tickets in the CRM and providing interpretation and translation for client calls. Additionally, I utilized appointment management skills to effectively coordinate schedules and manage the calendar for sales advisor appointments. My experience in virtual assistance further enhanced my ability to handle email communications, CRM updates, and documentation, ensuring a seamless flow of information and support for clients.

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Business Specialist

EduMetrica

Sep 2018 - Dec 2018 (4 months)

Commercial advisor in education at the company Edumetrika, contributing to new marketing strategies and effective management of leads for undergraduate and postgraduate courses at various universities in the country such as EAN, POLITECNICO GRANCOLOMBIANO, FORUM, FUNDACION AREANDINA. Advice to applicants, management in the registration and registration process, management and updating in the CRM. Following up the leads in pipeline until we close the sale.

Team Lead Manager

Sutherland

Feb 2018 - Jul 2018 (6 months)

I Managed a team of 12 agents. follow up and monitor the so-called sales quality training sessions. KPIs compliance. Develop effective strategies to achieve sales and KPI goals.

Sales Specialist

Sitel Group

Feb 2014 - Jan 2018 (4 years)

Advice and consulting for SEARS Holdings. sales processes and account consolidation for clients in the United States. management and treatment of leads for new offers and products.

rosana barrera

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