Barnabas Dion

Barnabas Dion

About

Detail

Technical Support | Enterprise Service | Telecommunication | APIs | B2B SaaS | Value Added Service (VAS) | Sales Engineer | Omini channel expert
Lagos, Nigeria
Contact Barnabas regarding: 
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Full-time jobs
Starting at USD140k/year
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Monty Mobile
    Customer Success Engineer - Messaging Product
    Monty Mobile
    Jan 2024 - Current (2 years 6 months)
  • Monty Mobile
    Technical Support Engineer - Global
    Monty Mobile
    Aug 2022 - Dec 2023 (1 year 5 months)
  • Monty Mobile
    Technical Support Engineer - Messaging Operations
    Monty Mobile
    Jun 2021 - Aug 2022 (1 year 3 months)
    • Install and test all local and web applications (APIs). • Solve technical issues reported by our customers. Perform basic technical triage using tools such as Grafana, Loggly, and MS SQL. • Analyze test plans and modules as requested by the client. • Implementing various development, testing, automation tools, and IT infrastructure • Conduct all test types (system test, function test, integration test, regression test) • Continuously build and evolve technical knowledge base and process improvements • Aiding with product development, communicating with the team to add new features requested by clients and as developed by myself. • Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes
  • Airtel Nigeria
    Technical Support Networks Enterprise Engineer (NOC Enterprise)
    Airtel Nigeria
    Jul 2020 - May 2021 (11 months)
    • Proactive & Corrective Monitoring of alarms and performance information on a 24x7 basis. • Provided Network Management faults detection analysis, troubleshooting, and resolution of all Base station escalations within 24 hours for major incidents, and improved network availability above ≥98% SLA. • Conceptual design and implementation for own projects from the respective departments • Perform initial analysis to identify issues followed by restoration service, if possible (1st, 2nd, and 3rd line of Support). • Proficiency in using Huawei u2000 NMS to support and manage Huawei TX Node for E1 and efficient troubleshooting. • Practical knowledge of the Huawei Optix RTN series (650,905,910,950,980A), Intracom, Cambri
  • Aviat Networks
    Technical Support Engineer (NOC Enterprise)
    Aviat Networks
    Sep 2019 - Jul 2020 (11 months)
    • Manage all internal and external communication for all incidents on the network. • Ensure effective incident handling and resolution within agreed SLAs. • Conduct preliminary investigation carried out on time. • Ensure accurate status update and closure of incident tickets within the agreed timeline. • Ensure call-out tickets to field support engineers on incidences requiring field intervention. • Generate and distribute daily, weekly and monthly reports for tracking SLA. • Proactively monitor the network and assign trouble tickets for outages. • Monitor the network in 24-hour shifts and detect network failure and events on the network. • Assign trouble tickets to relevant parties and control the restoration process. • S
  • Society for Family Health Nigeria
    Data Analyst
    Society for Family Health Nigeria
    Feb 2017 - Dec 2018 (1 year 11 months)
    Research, data entry and event capture on the Dhis2 and SPSS platforms, daily responsibility on the dhis2 and statistical reports to show health improvements in given areas. Review project indicators and agreed upon time frame for achieving goals. Maintained database by ensuring the integrity of the data by performing quarterly data. Quality Assessments (DQA), LMIS analysis.
  • Society for Family Health Nigeria
    Consultant Supervisor Gates Project
    Society for Family Health Nigeria
    Jun 2016 - Jul 2017 (1 year 2 months)
    • To supervise and monitor the training of community health extension workers on Maternal, New born and Child Health (MNCH) project and daily report on training. • To take inventory of all the training materials. • To oversee and monitor the facilitation skills training. • To monitor the training of village health workers. • Ensure safety of participants. Ensure the comfort ability of participants during the training. • Administration of pre-test and post-test and daily report activities.
  • Society for Family Health Nigeria
    Consultant Researcher Assistant (Global Fund HIV)
    Society for Family Health Nigeria
    Jan 2016 - Dec 2016 (1 year)
    • Assist in conducting data quality assessment for HTS and MARPS intervention in Gombe, to ensure the quality of data reported is same with what is contained in the source documents. • Compare client’s intake data, HTS register HTS summary booklet and referral Booklets and report variances where it applies. • Calculate MPPI form the peer sessions attendance sheet, Peer monthly tracking forms, MPPI checklist, peer service tracking cards and report variances.
  • C
    Installation officer (telematics solution)
    CI Leasing Plc
    Oct 2013 - Feb 2014 (5 months)
    Specialize in fleet management service, Intelligence transport system (ITS) with my roles: • Responsible for the installation of over 200 tracking units for the company’s clients in over 20 states of the country. • Detecting, analysing and resolution of faults as well as escalating unresolved faults to appropriate tacking unit when necessary. • Responsible for Investigating, tampered tracking unit. • Updated and performed diagnostics and troubleshooting. • Un-installation of tracking units when clients need upgrade. • Generation of Network Element statistics reports on packet core nodes/ Node Audit. (Node Statistics, Busy hours and 24hr Throughput, Daily Outage report, Weekly Report, Monthly, Event Report)
  • C
    Tracking officer (Student Internship)
    CI Leasing Plc
    May 2013 - Sep 2013 (5 months)
    • Backroom surveillance/motoring of all assets locations and performance information on daily basis. • Ensured proper monitoring and implementation of all network changes per the network carrier. • Gained hands-on experience in report writing, through weekly/monthly submission of comprehensive report on analysis of all assets and fleets under my supervision, as well as preparation of performance report on the Network management centre • Provide first line Network support in troubleshooting and resolving faults. • Ensured trouble ticket tracking, follow up, and shutting down of assets. • Managed escalation/notification of service affecting problems to support team and technical officers. • Monitoring of over 60 fleets under my supervision, c
Education verified_user 0% verified
  • Oracle
    Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate
    Oracle
    Sep 2025 - Current (10 months)
  • Federal University of Technology Akure
    Entrepreneurship, Hotel/Motel Administration/Management
    Federal University of Technology Akure
    Jan 2013
  • Federal University of Technology Akure
    B-tech, Computer Science
    Federal University of Technology Akure
    Jan 2009 - Jan 2015 (6 years 1 month)
Projects (professional or personal) verified_user 0% verified