Sales and operations management
JIJI.NG (THE ONLINE MARKETPLACE)
Dec 2020 - Current (5 years 6 months)
Developing and implementing strategies to meet and exceed sales targets has been a core focus of my role in sales and operations management. My responsibilities include not only driving sales performance but also enhancing customer relationship management. I manage key accounts and utilize CRM tools to address customer issues effectively, which has resulted in a 25% increase in customer retention rates. Additionally, I actively seek feedback from clients, contributing to a significant improvement in our customer satisfaction rates. While virtual assistance may not seem directly relevant, the skills I have developed in managing client relationships and operational strategies are integral to ensuring seamless communication and support through