Bambi Brokaw Presales Operations Manager at Associated Computer Systems Ltd

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Presales operations manager

Associated Computer Systems Ltd.-Urbandale,

Jan 2023 - Current (3 years 5 months)

• Team growth and management • Creation and owner of process management • System administrator (ConnectWise) • Ticket management • Agile approach to team dynamic • Quote perpetration • Vendor relationship manager • Engages with C-Level Management

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Project Manager

Associated Computer Systems-Urbandale,

Sep 2019 - Jun 2021 (1 year 10 months)

Project Management for Information Technology solutions VoIP Camera Network Environment refreshes Security assessments Server Cloud environment Power box installation App Development

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Sales associate

Associated Computer Systems Ltd.-Urbandale,

Jun 2019 - Apr 2022 (2 years 11 months)

• Sales forecasting • Opportunity management • Account management • Internal/External Client Relations Manager. • Quote delivery and signature. • Liaison between customer and company, account manager duties. • Troubleshooting any client issues in a timely, efficient manner. • Collaboration with C-level management and stakeholders. • Proposal Management • Customer Success- problem solving.

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Project/account manager

Eurofins Food Safety Solutions

Aug 2017 - May 2019 (1 year 10 months)

• Operating as the lead point of contact for any and all matters specific to key customers (association, retailers, large accounts) • Building and maintaining strong, long-lasting customer relationships • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Negotiating account management contracts and agreements to maximize profit • Lead Key account relations through phone calls, reports, yearly face to face meetings • Meet all customer specifications and ensure others are aware of and meeting specifications • Report review to ensure customer requirements are met • Auditor training on customer requirements • Review application and account information with input into pertinent systems.

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Optical Shop Manager

Vogue Vision-Clive,

Jul 2014 - Aug 2017 (3 years 2 months)

• Duties included scheduling appointments, verifying insurance, billing, recalling patients for exams. • Handled daily functions of the store--ordering frames, contacts, daily opening and closing, some medical knowledge. • Customer success.

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Account manager - account representative

The Placemat People-Des

Aug 2013 - Aug 2014 (1 year 1 month)

• Nationwide account setup, customer service, establishing new relationships, trouble shooting, and follow up.

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CEO

Spiritual Journey Construction-Des

May 2011 - Aug 2013 (2 years 4 months)

• In charge of day to day invoicing, estimates, taxes, accounting, payroll functions. All office duties; filing, emailing, answering phones, and interacting with customers. • Customer Success Management.

Bambi Brokaw

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