Experienced Application Support Analyst with 9 years in Information Technology, specializing in Application/Production Support and DevOps Operations within the Banking and Financial sector. Proficient in handling production and non-production tasks, with a strong understanding of incident SLAs and priorities. Skilled in troubleshooting APIs, managing customer records, and operating 24/7 at L2 level to resolve major incidents. Recognized for improving operations efficiency by 17% through systems analysis and proposing operational enhancements.