Aymane Chaouni

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B2B Professional

Trend Marketing Wholesale Inc.

Jun 2022 - Apr 2025 (2 years 11 months)

B2B operations and customer success professional with proven experience managing multiple roles at once, including sales support, order management, inventory coordination, logistics, and B2B client communications—all remotely. Successfully handled high-value orders, coordinated across teams from Sales to Executive Leadership, and trained colleagues to ensure operational excellence. Recognized for professionalism, accountability, and problem-solving, with a strong track record of improving processes and driving results. Additionally, I leveraged my experience in sales operations within the roofing sector to assist stores and customers with order entry, reporting, sales, and returns, further enhancing customer satisfaction and operational eff

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CUSTOMER SUCCESS CONSULTANT

SESAMI

Jun 2020 - Jun 2022 (2 years 1 month)

Onboard customers through the Sesami Application, providing detailed explanations of its current features and upcoming enhancements. Deliver tailored solutions based on the specific requirements of business owners, ensuring an excellent support service that contributes to achieving more 5-star reviews. Responsible for email, chat, and call support, as well as onboarding new clients. Share knowledge with new employees to facilitate their integration and help them become productive quickly. Report directly to the CEO and CTO, presenting all suggestions and feedback gathered from merchants. Additionally, leverage skills in calendar management and scheduling to optimize appointment setting for Shopify users, enhancing overall customer experienc

COUNTRY SALES MANAGER

Heptagon Group

Jan 2020 - Jun 2020 (6 months)

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CUSTOMER SERVICE SPECIALIST

BETZEST OFFICIEL GROUP

Sep 2019 - Jan 2020 (5 months)

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SENIOR CUSTOMER SERVICE REPRESENTATIVE (AIRLINE)

ROYAL AIR MAROC

Oct 2013 - Sep 2019 (6 years)

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CUSTOMER SERVICE ASSISTANT (B2B, B2C

MAJOREL (Phone Group)

Dec 2011 - Apr 2013 (1 year 5 months)

Aymane Chaouni

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