Axel Caceres

V

Logistics Operations Manager

Viewline Resort Snowmass Autograph Collection

May 2024 - May 2025 (1 year 1 month)

• Rolled out a digital tracking system, increasing shipment visibility and reducing errors by 30%. • Led process improvements that minimized delays and improved vendor coordination. • Coordinated with vendors, carriers, and internal teams to align logistics with priorities, while also managing appointments to ensure timely communication and service delivery. Additionally, I handled customer service tasks by engaging with multiple clients across different platforms, which enhanced overall client satisfaction and streamlined logistics operations. Furthermore, I utilized sales enablement skills by managing incoming invoices and coordinating with local vendors for inventory purposes, ensuring that our logistics operations were not only effi

V

F&B Associate (Seasonal - Contrato)

Viewline Resort Snowmass Autograph Collection

Dec 2021 - Mar 2024 (2 years 4 months)

- Optimized inventory management using logistics experience, improving flow efficiency by 5%. - Supported team scheduling, onboarding, and logistics during high-demand periods. Customer service and its delivery were prioritized to enhance overall efficiency and satisfaction. Additionally, while my role did not directly involve sales, I gained insights into the workflow of B2B sales, which contributed to a better understanding of customer needs and improved service delivery. - Solid experience in international relations, through working with people from different countries and backgrounds, further enriched my ability to communicate effectively and cater to a diverse clientele, enhancing the overall customer experience. - Engaged in troub

O2C Collections Senior Associate

Nestle

Jan 2020 - Dec 2021 (2 years)

- Managed high-volume international client accounts (Mexico, Australia, and The Philippines). - Aligned financial collections with customer service and compliance goals. - Met or exceeded monthly KPIs in a high-pressure, target-driven environment by 3%. - Additionally, leveraged my experience in lead handling by managing multiple clients with a global portfolio during my time as a Nestle O2C Collections Analyst, which enhanced my ability to navigate complex client relationships and improve overall collection strategies. - Utilized consultative selling techniques to effectively persuade payers to make payments, demonstrating that while my role was not direct sales, it involved influencing decision-makers to achieve collection goals,

Data Entry Assistant

OpenTech

Feb 2017 - May 2017 (4 months)

•Managed high-volume data entry and organization, converting physical records into accurate digital formats. •Assisted with MySQL databases and PHP system updates, supporting back-end data flows and technical maintenance. •Maintained data accuracy, security, and confidentiality across all digital records and reporting tools.

Axel Caceres

About

Detail

Timeline

Résumé