Virtual Assistant verified_user
Verified experience
Part Time Freelancing
Jan 2022 - Feb 2024 (2 years 2 months)
As a Virtual Assistant, I managed daily client emails and chat requests, achieving a 95%+ positive feedback rate. I coordinated calendars across 3+ time zones, effectively reducing scheduling conflicts by 30%. My support for e-commerce workflows, including order tracking and refunds, improved turnaround time by 20%. I organized 20+ projects and files using Google Workspace, streamlining task delivery and enhancing overall efficiency. Additionally, I conducted usability testing on online platforms, compiling feedback to improve product reliability. Beyond these tasks, I served as the first point of contact for clients, building rapport and qualifying inbound interest, which parallels the skills required in sales. My strategic approach to cal