Aurora Garcia

A

Airbnb superhost

Dec 2024 - Current (1 year 8 months)

Apartment management on the Airbnb platform.

D

Dovela Roofing Company

Apr 2024 - Aug 2025 (1 year 5 months)

Schedule appointments for roofing Service lead using CRM

I

English Teacher

Instituto Alfa y Omega,

Jun 2023 - Jan 2025 (1 year 8 months)

C

Communications Director

Convivienda.

May 2015 - Feb 2022 (6 years 10 months)

As Communications Director, I was responsible for the comprehensive coordination of the Customer Service Department, ensuring that all customer interactions were handled with the utmost professionalism and efficiency. I oversaw the training area for both internal and external stakeholders, enhancing the skills and knowledge of our teams. My role also included the management of media relations, social media outreach, and the organization of institutional events, which were crucial for brand visibility and engagement. Additionally, I led the socialization of institutional programs and acted as the Brand Manager, focusing on maintaining a strong brand identity while addressing investor inquiries. I prepared the budget for the Communications Ar

G

Brand Manager of Mercados y Tendencias Magazine

Grupo Cerca.

May 2012 - Jan 2015 (2 years 9 months)

• Managed a diverse Customer Service Portfolio, ensuring high levels of client satisfaction and retention. • Led advertising sales for "Mercados y Tendencias," a prominent business magazine, driving revenue growth through strategic marketing initiatives. • Cultivated strong public relations with high-profile businessmen, marketing managers, and media representatives, enhancing the magazine's visibility and influence in the industry. • Organized magazine events that fostered networking opportunities and showcased industry trends. • Utilized Dropbox and Google Workspace for efficient collaboration and exchange of design materials with the publishing team, streamlining the production process and enhancing overall project management.

A

Fundraising Manager

Aldeas Infantiles SOS.

Nov 2010 - Nov 2011 (1 year 1 month)

• Direct fundraising through donations, motivated by advertising campaigns, designed in this department. • Monitoring the follow-up of existing donors and promoting the development of new ones. • Management of the organization's public relations, contact with media. • Management of a budget, responsible for 3 collaborators and suppliers.

G

Marketing and Sales Coordinator

Grupo Plus.

Apr 2010 - Nov 2010 (8 months)

Marketing the product to doctors through training workshops. • Visits in medical offices. • Advice to patients. • Staff training. • Supervision of sales points (pharmacies) regarding storage and inventories. • Patient follow-up as an after-sales service. • Maintenance of key accounts and contact with suppliers abroad. • Developed and implemented healthcare digital strategies tailored for the pharmaceutical sector, leveraging digital systems management to enhance product marketing to doctors and improve patient engagement.

D

Sales Coordinator and Sales Assistant

DHL EXPRESS.

Sep 2004 - Oct 2006 (2 years 2 months)

As a Sales Coordinator and Sales Assistant, I played a pivotal role in supporting the Sales Manager with various administrative and operational tasks. My responsibilities included: - Management of expenses and travel expense reports, including the purchase of plane tickets, hotel reservations, and vehicle maintenance control. - Oversight of the POP material inventory for the sales department and management of petty cash, while maintaining contact with suppliers related to marketing and sales. - Handling the Sales Manager's correspondence and coordinating sales activities, such as managing sales reports from sales executives and overseeing PO BOX customer portfolio billing. - Preparation of quotes for clients in support of street advisor

D

Customer Service & Tracking Coordinator

DHL EXPRESS.

Mar 1998 - Aug 2004 (6 years 6 months)

As a Customer Service and Follow-Up Coordinator, I was responsible for delivering exceptional service in the shipment reception area, ensuring proper package management and inspection. I handled petty cash and managed incoming phone calls, in addition to preparing customer quotes and providing shipping guidance. I also managed customer claims both in person and over the phone, and prepared reports for accounts receivable collection. I coordinated special cargo transportation with clients in collaboration with the Operations department and monitored both maritime and land shipments, maintaining close communication with customs agents. Additionally, I used CRM systems to keep customer inquiries updated, which improved communication and enhan

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